Job description

Are you looking for a new career? One where you can really make a difference? North West Ambulance Service can offer you this and much more!

The Role: NHS 111 Health Advisors take a variety of incoming calls from patients, providing them with an appropriate response to their urgent healthcare needs. This could mean booking a GP appointment, advising them to attend an out of hour’s service or even dispatching an ambulance! It is a challenging, exciting and extremely rewarding role working based in a call centre with a difference - where no two shifts are the same!

We are looking for candidates who are:

• Good communicators with an excellent telephone manner.
• Organised with a strong attention to detail
• Good administration skills and enjoy working in a fast paced environment.
• Computer literate – including inputting and accessing Windows based packages together with a high standard of keyboard skills.
• Resilient, highly motivated and passionate about delivering quality patient care.
• Educated to GCSE level or equivalent vocational qualifications.

What we offer in return:

• Basic salary of £21,730 - £23, 177 pro rataplusunsocial hour’s allowances for working evenings and weekends.
• 27 days annual leave per year pro rata, which increases dependant on service
• Training and support from our dedicated education team.
• A nationally recognised qualification in NHS Pathways Licence.
• Access to numerous further opportunities within NWAS and the NHS.
• Enrolment into the NHS Pension Scheme.
• NHS Discounts in 200+ stores including Holidays, Days Out, Restaurants, Clothing and Car Insurance!

More Details: The 111 Call Centre function makes a vital contribution to the provision of first-class patient care, 24 hours per day, 7 days per week. You will be responsible for the assessment of symptoms, using a clinical software tool in order to signpost and transfer patients to appropriate providers. Full on the job training will be given and an excellent career structure is available for future career progression.

We are currently recruiting positions for 30 and 37.5 hours working between 0700-2400, Monday-Sunday. Candidates must befully flexibleand be able to workanyshifts within these hours.

The post holder must be available to work a minimum of 6/8 weekend shifts per month and complete a 6 week Full Time training coursestarting 20 February 2023.

Interviews will be held on the 29thand 30thDecember via MS Teams with successful candidates being invited to an Open Day whilst being onboarded.

Previous applicants need not apply.

Still interested?For further details please look at the Job Description and Person Specification attached to this advert on the right hand side. We look forward to receiving your application.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions

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