Long Island Crisis Center is participating in the cutting-edge implementation of 988 services. If you are passionate about helping people and want to make a difference this is the opportunity for you! We are seeking compassionate, motivated, technologically comfortable, and enthusiastic individuals to join our team as 988 Phone Counselors.

Job Summary:

As part of the 988/National Suicide Prevention Lifeline, Long Island Crisis Center Counselors are responsible for providing supportive listening; performing crisis/suicide intervention services, basic needs and safety assessments and providing information and referrals.

Duties/Responsibilities:

• Answer 988/NSPL calls during set hours with patience, respect and empathy
• Provide crisis intervention, suicide prevention support, brief supportive counseling and referrals to callers
• Timely and accurate documentation of calls in database
• Notify supervisors in the case of any calls needing immediate intervention
• Attend meetings on a monthly or as-needed basis

Skills/Requirements:

• Excellent verbal and written communication skills

• Ability to multi-task: handle crisis calls and look up referrals simultaneously
• Technologically proficient; able to operate Agency’s online database and cloud-based phone system
• Ability to remain non-judgmental and provide non-directive, empathetic counseling to callers across a wide variety of topics and needs
• Must have reliable computer/internet access and a secure, confidential and quiet workspace

Education and Experience:

• Bachelor’s degree in Psychology, Social Work, Human Services or related field. LMSW a plus
• In lieu of Bachelor’s degree, Associate degree with 2 years work experience in a related field

Schedule:

• Overnight position is Friday and Saturday from 11 pm - 7 am. Also available are 8 hour shifts anytime on Saturday and Sunday
• This is a remote position but the ideal candidate would be available to come to our office in Bellmore for occasional trainings/meetings

Benefits and Salary:

• Salary : $ 22-24 per hour
• Supportive working environment with opportunity for advancement

Counselors will receive paid training related to crisis intervention, active listening skills, suicide prevention practices and utilization of Agency resources to match callers with needed information.