Job description

Facility Solutions Group is dedicated to timeless contribution and service in the lighting, electrical, energy, signage and technology fields. Our mission is to consistently provide our customers with superior value through quality products, service and support by contributing to the quality of life of all employees.
As one of the nation’s largest single-source providers of lighting and electrical products, electrical services, electrical construction, and energy management solutions is expanding its staff and seeking an Account Manager to join the Las Vegas team.

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JOB DESCRIPTION*
As an Account Manager, you will serve as the liaison between FSG and our customers. Your core priority is addressing customers' needs and concerns as quickly and effectively as possible to develop and maintain strong relationships. You will handle customer complaints, find solutions to their issues, and maintain a positive relationship between both parties for future business ventures. Day-to-day tasks consist of putting proposals together, communicating with their team making calls, and taking meetings. We are seeking a motivated professional to join our team.

• Account Manager reports to Vice President or Sales Manager
• Work closely with Business Development Managers to support quoting and closing business.
• Weekly meetings on progress
• Communicate with clients to ensure all their needs are understood and addressed.
• Building Strong client relationships to maintain existing business and acquire new FSG product and services.
• Proactively engage with customers.
• Mining current customers and maximizing FSG’s footprint within each client.
• Look for and close upsell opportunities
• Maintain and increase customer renewal levels and decrease churn rate.
• Collaborating with local operation and corporate solutions teams to ensure fulfilling all customers’ needs and requests.
• Resolving complaints and keeping track of all processes that pertain to the client’s desires.
• Acting as the clients representative and in a firm to ensure that their demands are met with focus on improving the customer experience.
• Collecting and analyzing data concerning consumer behavior to understand changing needs.
• Welcome and set up new customers.
• Contact customers to review their business and ensure customer loyalty.
• Resolve outstanding customers issues in a timely manner.
• Identify opportunities to increase customer profitability and drive company revenue
• Work with all operations to deliver maximum customer retention, revenue, and net profit.
• Strong customer facing skills. (Executive presence, writing skills, phone skills, email skills)
• Demonstrates a highly professional demeanor
• Take ownership of customer issues and drives to resolution
• Customer service and retention of existing clients.
• Ability to communicate and comprehend positions and interests, manage conflict develop alternatives and compromise appropriately.
• Strong listening skills
• Self-Motivated, strong work ethic
• Ensuring customers are aware of all FSG Product and Services
• Reporting competitive market data.
• Maintain FSG internal CRM, “Engage” with latest opportunities.
• Meet and exceed FSG developed KPI’s.

JOB REQUIREMENTS
The ideal candidate will satisfy the following requirements and qualifications:

• Bachelor’s degree preferred
• Minimum of 2 years’ experience in electrical or lighting or industrial signage
• Must be proficient in Excel, Powerpoint and Word.
• Must have Valid Driver’s License.
• Must be able to pass drug and background screen
• Must be able to travel
• Strong verbal and written communications skills
• Ability to multitask while staying organized
• Positive customer service skills
• Proficiency with technology and electronics strongly preferred.

WE OFFER

• Stable employment
• Car allowance
• Cell Phone allowance
• 401K Program with matching contribution
• Medical, Dental and Life benefits
• Advancement opportunities for outstanding performers

FSG is an EEO/Affirmative Action Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.

Location: 6545 S DECATUR BLVD ste 130, Las Vegas, NV 89118

Job Type: Full-time

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