Job description

Shepherd Communication & Security is seeking an experienced and driven Office Administrator interested in joining our team of smart, innovative, and entrepreneurial professionals dedicated to the safety and protection of our customer's most important assets. Our culture values individual empowerment and collaboration and we are passionate about our customer’s success. We offer a wide variety of integrated, advanced technology-based solutions including fiber connectivity, specialized intelligent security cameras, access control, structured network wiring, fire, and intrusion alarms all delivered flexibly from the premise to the cloud.

Our company is in fast-growth mode, and we are all about acceleration. We are revolutionizing the way organizations protect their assets, from the latest in mobile-based access control systems to intelligent camera security using advanced analytics and our solutions address a wide customer base including construction, telecommunications, retail, education, financial, government and hospitality.

Position Overview

Reporting to our President, we are looking for our next high-achieving team member with a passion for their team and our customers. You will be responsible for a number of administrative duties that are critical to the team’s success.

Responsibilities

• Be the liaison between Shepherd and the customer on incoming calls
• Review service documentation submitted by the technicians for accuracy and reporting purposes
• Assist with collection of data for weekly payroll
• Provide basic human resources assistance with the help of the President
• Be responsible and own collections on all past due customer invoices
• Assist with service call setup and deployment
• Upload all inspections to compliance engine
• Bonus points for IT support skills and customer tech support capabilities

Qualifications/Experience

• An analytical mind with strong attention to detail
• Previous collections experience
• Experience compiling and being responsible for extensive reporting
• Willingness to learn and a passion for technology
• Outstanding organizational, logistics, and problem-solving skills
• Previous payroll experience a plus
• Must be willing to work in office

Working at Shepherd Communication & Security

Established in 2007, and headquartered in Upstate, New York Shepherd provides the latest solutions in Electronic and Specialty Security systems. Our team of seasoned engineers, technicians, and inspectors help our customers make the right choice when it comes to Intrusion Detection, Video Surveillance, Fire Alarm, Access Control as well as Structured Wiring and Low Voltage Specialty cabling. We pride ourselves in adhering to the industry-recognized installation standards from NFPA, UL, and NEC and will only install systems that meet current Local, State, and Federal codes.

Shepherd recruits and retains highly qualified and motivated individuals, and we are creating an environment where people can achieve their best and be rewarded for their success. We offer a full benefits package including health, dental, vision, and life insurance, flexible spending accounts, 401(k), long-term disability, employee assistance plans, paid holidays, and vacation as well as many supplemental voluntary benefits.

Thank you for your interest in Shepherd Communication & Security! If this opportunity sounds exciting to you, please do not hesitate to apply, even if you don't meet all our qualifications. We recognize that no candidate is perfect, and we would love to have the chance to get to know you.

Shepherd Communication & Security is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

Job Type: Full-time

Pay: From $25.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Vision insurance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Albany, NY 12205: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Administrative experience (Preferred)
• Microsoft Office (Preferred)

Work Location: In person

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