Stiles has been helping manufacturers nationwide increase their efficiency and productivity for more than 50 years. With world-class machinery backed by an experienced and responsive support team, extensive parts inventory, unique upgrade capabilities, and a nationally accredited education and training program, Stiles builds solutions around our customer’s needs.

We offer expertise in manufacturing a range of materials, including wood, plastics, composites, carbon fiber, glass, stone, and nonferrous metals. Our innovative concepts, new technologies, and outstanding service extend to aerospace, transportation, alternative energy, architecture and structural elements, furniture, retail fixtures, and other industries.

Stiles is headquartered in Grand Rapids, Michigan, and has regional offices in High Point, North Carolina; Bristol, Pennsylvania; Coppell, Texas; and Rancho Cucamonga, California.

ESSENTIAL FUNCTIONS

• Enter spare parts quotes and prepare for pricing and distribution
• Follow up on outstanding core credits
• Cost and price spare parts
• Analyze and assign costs to appropriate department general ledger accounts
• Process credit card payments for spare part shipments
• Track UPS shipments for service level reimbursement
• Contact customers with COD totals for spare part shipments
• Process internal and external customer credits
• Backorder review all sales orders for Parts and E-Tech Department

QUALIFICATIONS

• Prior customer service and/or call center experience preferred
• High school diploma or equivalent

SKILLS & ABILITIES

• Excellent communication skills
• Strong written and verbal communication skills
• Well=developed organizational skills including the ability to multitask
• Proficient with Microsoft Office Suite

Starting Salary: $39,000-$40,000

Preferred