Job description

Administrative Assistant

Full-Time

Western Youth Services is a leading expert in children’s mental health and wellness solutions. As a hub of children’s mental health in Orange County, we’ve been providing services and programs for our community for over 50 years. Our passionate and dedicated staff deliver services and programs that prevent, treat and heal our kids and families and increase their ability to live full and productive lives. If this sounds like you, and you meet the qualifications for this position, please send us your resume.

Bilingual ability in Spanishrequired. The Administrative Assistant is primarily responsible for providing administrative support to the clinic, reception coverage, and general office support.

Essential Duties and Responsibilities: Answers reception phones in a manner that supports WYS vision and mission statement. Enter data into respective databases (EXYM, County IRIS system) in a timely manner and assists with database maintenance. Collects client fees when needed and assist with client billing. Provides copying and typing/word-processing support as needed. Processes and maintains Agency files in accordance with Agency policies and procedures. Maintains and demonstrates a working knowledge of current systems and policies for purposes of supporting staff. Screens, sorts and directs/distributes incoming calls, correspondence and interoffice materials. Knows the services the Agency provides. Follows Agency procedures for handling emergencies in the department/clinic. Effectively arranges for and communicates coverage for breaks, vacations, etc. Maintains working knowledge of and complies with all HIPAA regulations. Maintains cross-training knowledge. Maintains all office equipment and supplies. Participates in all mandatory Agency errands such as delivery/pick-up of Agency projects, meeting lunches and/or refreshments, office supplies and/or other special items. Reads and respond to emails within 24 hours (Monday through Friday).

Minimum Qualifications: High school diploma or general education degree (GED) required; and two years related experience; or equivalent combination of education and experience. Ability to read, comprehend and prepare simple instructions, short correspondence and memos. Ability to effectively present information in one-on-one and small group situations and to effectively respond to detailed inquiries from Management and staff. Ability to accurately calculate figures and amounts and to apply concepts such as fractions, percentages, ratios, proportions, discounts, and interest to practical situations. Ability to deal with problems involving several concrete variables in standardized situations; to apply common sense understanding to carry out instructions (furnished in written and oral form); make observations and communicate with others; and make sound independent decisions when circumstances warrant such action. Time Management: the ability to organize and manage multiple priorities. Strong customer service orientation. Quality orientation – attention to detail. Dependable and reliable. Problem solving ability. Excellent interpersonal and communication skills. Must be computer literate with Microsoft Office Suite, Outlook, Word, Excel, and database skills.

Benefits: Comprehensive employee benefits package includes: Medical, Dental, Vision, Life Insurance, Long Term Disability and 403(b) Retirement Incentive & Savings Plan.

Western Youth Services’ Mission: Advancing awareness, cultivating success, and strengthening communities through integrated mental health services for children, youth, and families.

Western Youth Services is an Equal Opportunity Employer and seeks to recruit and retain a diverse workforce to maintain the excellence of Agency service to the community and to offer richly varied disciplines and perspectives.

Job Type: Full-time

Pay: From $16.43 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Required)

Language:

• Spanish (Required)

Work Location: In person

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