Essential Functions

• Provides excellent customer service; delivers information, instruction, and/or direction by telephone or direct contact related to area of assignment; ensures effective communication to the general public, town departments, and citizens.
• Accepts applications, requests, and collects and/or processes information accordingly.
• Notifies customers of related account information or additional needs.
• Answers and directs telephone inquiries to appropriate staff members.
• Distributes mail to appropriate personnel or department; provides notary services for departments.
• Maintains and updates databases, spreadsheets, billing records, personal information, timesheets, records and files; assists with interviews, hiring, and other human resources activities.
• Compiles information related to requests for public information; updates and maintains websites and social media platforms as needed; schedules presentations given by various departments and facilitates tours.
• Orders and maintains office supplies.
• Enters and maintains data into tracking systems; monitors and maintains files and required documents; ensures confidentiality and accuracy.
• Assists in the preparation of information for Town Council and related meeting packets.
• Performs extensive research for requested information and assists department personnel with a wide range of administrative work to ensure effective flow of departmental services.
• Maintains regular and consistent attendance for the assigned work hours/shift.

• Two (2) years of office experience required
• Ability to provide excellent customer service, using tact and appropriate responses to employees, the public, and other agencies

THE BENEFITS OF WORKING HERE:

• Competitive pay and exceptional benefits
• Retirement program (TMRS) with City matching 2:1
• Vacation (3 weeks after 2 years), Sick, and Holiday pay
• City paid LTD, AD&D, and Life insurance
• Longevity Pay
• Tuition Reimbursement
• Ongoing training
• Employee Assistance Program