Job description

Job Description:

• Responsible for answering all incoming emails and calls from property managers and tenants
• Check open work orders in Yardi and assign vendors for repairs on all properties
• Close out work orders once work is completed and follow up with property managers to ensure work orders were completed
• Check the SAS emergency line portal for calls made by tenants and/or managers afterhours
• Record all pending and completed work orders on a daily basis
• Send out friendly maintenance reminders to managers
• Post charges to tenant ledger including copy of invoice and Tenant Chargeback letter
• Assist maintenance manager and supervisor as needed
• Review maintenance related invoices
• Follow up with residents to make sure service requests are completed
• Track and document all work using multiple online platforms

Qualification:

• Exceptional customer service ability and positive attitude
• Excellent written and verbal communication skills
• Highly organized and attention to detail
• Proficient with Microsoft Word and Excel, Yardi
• Strong organization and prioritization skills
• Strong sense of urgency in a fast paced environment
• Bilingual in Spanish a plus
• Previous property management and maintenance work experience preferred
• Proven problem solving and interpersonal skills

Job Type: Full-time

Pay: Up to $21.00 per hour

Benefits:

• 401(k)
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Santa Monica, CA 90404: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• customer service: 2 years (Preferred)
• property management: 1 year (Preferred)

Work Location: In person

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