In accordance with Article 24 of the Collective Bargaining Agreement between the City of Fort Lauderdale and Teamsters Local Union 769, for posting purposes this open-competitive job posting shall be considered as a simultaneous internal and external posting (it is open to both internal City employees and external applicants). Additionally, this job classification is subject to the terms and conditions of the Collective Bargaining Agreement between the City of Fort Lauderdale and Teamsters Local Union 769.

In this role you must be able to communicate clearly and professionally in both written and verbal communication. The Administrative Assistant will also assist management with administrative tasks such as tracking and compiling information of interest; prepares various reports detailing the administrative information handled by the position; reads and answers correspondence; handle confidential information.

Say "Hello" to the City of Fort Lauderdale and Say "Goodbye" to Your Student Loan!
That's right! Under the U.S. Department of Education's Public Service Loan Forgiveness (PSLF) program, the remaining balance on your student loan may be forgiven after you have made 120 qualifying monthly payments while working full-time at the City of Fort Lauderdale! Please visit www.fortlauderdale.gov/PublicServiceLoanForgiveness for more information or to see if you qualify.

The City offers a wide variety of benefits to employees. In addition to the competitive benefits package and salary, the City participates in the Florida Retirement System (FRS) which offers an investment option and a pension option, and requires a 3% contribution from employees. New hires are automatically enrolled in FRS.

ESSENTIAL JOB FUNCTIONS

• Manage large amounts of inbound calls in a timely and courteous manner
  
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
  
• Provides responsible administrative and clerical duties in support of an assigned area of responsibility
• May be required to independently compose correspondence related to assigned responsibilities
• Attends meetings, prepares communications and disseminates information to the team as appropriate
  
• Maintains detailed and accurate records; provides, creates and submits reports and/or assigned projects as required
• Processes and proofreads a wide variety of reports, letters, memoranda and statistical charts; types from rough draft or verbal instruction; may independently compose correspondence related to assigned responsibilities
• Maintains detailed and accurate records; provides, creates and submits reports as required
• Operates a variety of office equipment including copiers, computers, phones, and facsimile machines
• Ensure databases/systems are noted appropriately with caller requests and required data is entered
  
• Follow communication “scripts” when handling different topics
• Meet key performance metrics for the assigned area of responsibility
• Maintain knowledge of current information including but not limited to policies, procedures, systems and precedents relating to assigned responsibilities
• Support training and onboarding of new call center staff
• Receives and processes incoming invoices
• Prepares and disseminates informational bulletins and memorandums
• Adheres to compliance of policies and procedures
• Performs related work as required

JOB REQUIREMENTS & WORK ENVIRONMENT

MINIMUM JOB REQUIREMENTS

• Have successfully completed at least two (2) years of college coursework in business administration, public administration or a related field from an accredited college;
• One (1) to three (3) years performing intermediate administrative work. Additional qualifying experience or completion of coursework at an accredited college or university in a job-related field, may substitute on a year-for-year basis for one year of the required education.

Preference will be given to candidates with experience in the following:
i. Advanced skill level with Microsoft Excel
ii. Administrative support experience that directly relates to the essential duties of the position

SPECIAL REQUIREMENTS
Essential Employees may be required to work during a declared emergency. The employee’s Department Head will determine who will be required to work.

PHYSICAL STANDARDS REQUIRED TO PERFORM ESSENTIAL JOB FUNCTIONS
The position is generally sedentary. Employees sit most of the time, but may walk or stand for brief periods of time.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

HOW TO APPLY/ VETERAN INFORMATION

Depending on the number of applications and the quality of their education and experience, the examination may consist of one or more of the following tests: Evaluation of Training and Experience, Oral Interview, Written Examination, or other assessment method. Applicants must attain a minimum score of 70 in each part of the examination in order to qualify. All successful applicants will be required to pass a medical examination, including drug screening, prior to appointment.

An eligible veteran who enters an open-competitive examination shall receive preference points added to the total passing score earned in the examination as provided for in the Florida Statutes. To obtain veteran's preference, candidates MUST submit a copy of separation papers and the City of Fort Lauderdale's veteran's preference claim form (J-204)).
The City of Fort Lauderdale is AN EQUAL EMPLOYMENT OPPORTUNITY (EEO) AND AFFIRMATIVE ACTION EMPLOYER. All applicants receive consideration for employment without regard to race, color, religion, gender (including identity or expression), marital status, sexual orientation, national origin, age, disability or any other protected classification as defined by applicable law (except as limited by Personnel Rules, Collective Bargaining Agreements, or bona fide occupational qualifications).

In compliance with the Drug-Free Workplace Act of 1988, the City of Fort Lauderdale is committed to providing a safe, quality-oriented and productive work environment consistent with the standards of the community in which it serves. Alcohol and drug abuse pose a threat to the health and safety of City’s employees and to the security of the City’s equipment and facilities. For these reasons, the City is committed to the elimination of drug and alcohol use and abuse in the workplace.

Title I of the Americans with Disabilities Act (ADA) protects qualified individuals with disabilities from employment discrimination. Under the ADA, a person has a disability if he has a physical or mental impairment that substantially limits a major life activity.The physical demands described within the job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. In compliance with the ADA, the City of Fort Lauderdale will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.