Job description

At Nebraska Furniture Mart (NFM), we’ve been hiring friends since 1937—people who share our passion for helping customers feel right at home. If you share our vision, we invite you to be one of us! People love working here! Named one of Furniture Today’s Best places to work, and here a few reasons why: A FUN, stable work environment, with no layoffs in our history. A safe place to work and shop, development opportunities leading you to the career of your dreams and a culture that encourages volunteering and serving our communities.

Pay Range: $17.49 - $21.25 Hourly (based on your experience)
Job Description: Your Piece of the Puzzle

NFM is looking for an Administrative Specialist – Service Claims to assist the service claims department. If you have a knack for complex problem solving and can review, analyze and determine a course of action for complex claims, this is the job for you.

Job Duties: A Day in the Life

• Review: Identify the course of action needed for each claim to ensure it is processed correctly and completed accurately
• Prepare: Set up service via delivery provider, installer or file vendorclaim on behalf of the customer
• Collaborate: Regular and ongoing communication with customers, manufacturers, service providers until the claim is solved to the customers satisfaction
• Support: Ability to negotiate resolutions to a claim with customers, manufacturer and service providers that is beneficial to all parties involved including NFM
• Track: Maintain files, audit and approve bills and process payments ensuring all accounts are accurate
• Assist: Establish relationships with new service providers and serve as a point of contact to vendors

Your work will directly impact our ability to help people create a lifestyle they love, for the people they love—because that’s what we love.

Qualifications: Can You Check These Boxes?

• High School Diploma or GED preferred
• 4 years clerical/office experience required
• 2 years customer service or vendor relationship experience required
• Ability to negotiate with multiple parties
• Excellent decision-making skills
• Excellent communications skills, must have the ability to communicate at all levels
• Data entry skills per established department requirements
• Advanced knowledge of Microsoft Office products (Word, Excel, PowerPoint, Access) required
• Ability to work night, weekend and/or early morning hours based on business needs.
• Pre-employment screening includes, but isn’t limited to, criminal background check

Benefits: What’s in It for You?

As a full-time member of our NFM Family, you will enjoy:

• Same day pay - access to your earned pay on-demand, when you need it the most
• Competitive pay - generous annual increases up to 7%
• Inclusive culture – Because everyone who works or shops at NFM should feel right at home
• Health, dental, vision, life Insurance, short and long term disability
• Paid holidays (upon hire) and paid time off (after 90 days)
• Staff discount on merchandise (Collectively, NFM staff have saved almost $2 million on purchases in the last 12 months)
• Virtual and in-person career development opportunities at all levels
• Paid community volunteer opportunities
• Tuition Reimbursement
• You’ll start saving for your retirement immediately in NFM’s 401(k) and you’re eligible for company match after one year. NFM’s 401(k) also offers Berkshire Stock as an investment option

Nebraska Furniture Mart is an Equal Opportunity Employer

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