HR Dynamics is staffing for a highly motivated and self-driven Administrative/Travel Assistant. This position will provide administrative and marketing support to an established and successful travel business.

Duties

• Answers the company’s telephone.
• Client Intake in ClientBase online creating client profiles and marketing details
• Updating Client Profiles in ClientBase online
• Entering Client Reservations in ClientBase online
• Preparing invoices in ClientBase online
• Prepare client departure letters
• Complete AxusTravelApp Itineraries
• Do research client trips checking destinations, cruises, and tours on-line
• Using Sabre to create airline, hotel, cruise line, car rental reservations.
• Enter client’s reservations into Sabre and run an invoice or itinerary as determined by the details added.
• Post client payments
• Maintaining the due dates for payments on the shared calendar (ClientBase online reminders).
• Send out thank you, birthday, anniversary, special occasion cards.
• Email check-in with clients during their vacations
• Daily monitoring client Sabre queues for schedule changes and flight cancellations.
• Notify clients of the schedule changes and ask for their permission to make the changes. Accept the change if it maintains a legal connection and is acceptable to the client.
• Reissue the tickets if required by the airline.
• Keep the Travel Agency sales pipeline current for their tasks and notify travel agents of urgent matters.
• Social Media Posts (Facebook, Instagram, etc.)
• Supporting the travel advisor as they require.

Qualifications

• Strong organizational skills, detail oriented
• Excellent communication skills, verbal and written
• Self-motivated
• PrsTravelApp – an itinerary App that clients can use to view their travel details on the smart device.
• Sabre – Airlines reservation system used to book, airline, car rental, hotels, tours, cruises
• Ability to multitask, flexible
• Easily adaptable to new skills, procedures, and environments
• Proficient in all forms of social media
• Knowledge of and interest in travel desirable
• Desire/ability to obtain Travel Associate certification oficient in Office365 and knowledge or ability to learn:
• • CBO – ClientBase online which is a CRM provided by Sabre
  • AxusTravelApp – an itinerary App that clients can use to view their travel details on the smart device.
  • Sabre – Airlines reservation system used to book, airline, car rental, hotels, tours, cruises
• Ability to multitask, flexible
• Easily adaptable to new skills, procedures, and environments
• Proficient in all forms of social media
• Knowledge of and interest in travel desirable
• Desire/ability to obtain Travel Associate certification

Position is remote/hybrid, with some onsite meetings (if located in Indian River County). Flexible schedule, <40 hours/weekly. Some after hours, weekends, holidays may be required in an effort to work with clients.

Salary Range $18-$20/hour, commensurate with experience and abilities. Benefits include medical reimbursement, PTO/Holiday pay, 1 paid travel per year to gain a clear understanding of products being sold, and professional development.