Job description

Come join us at The Vincent by Abby Senior Living, Lafayette's premier senior living community!

We are seeking an Administrative Coordinator to work a Tuesday through Saturday schedule of 8:30 to 5:00 p.m.

Reports to: Assistant Executive Director (IL)

Position Summary:

Welcome visitors and answer incoming calls in a warm, pleasant and professional manner. Maintain a clean and neat reception area, handle specific resident services, and seek administrative support as needed. May relieve supervisor in performance of his/her tasks on occasion. Computer proficiency required.

Primary Responsibilities:

Customer Service

1. Possess and maintain knowledge of the residence, its benefits, services provided, the customers, and employees.

2. Answer incoming calls, both internally and externally, in a warm, pleasant and professional manner.

3. Respond to all calls following proper telephone etiquette and taking detailed messages when appropriate.

4. Ensure that messages are relayed promptly to the intended person.

5. Greet all visitors, residents, family members, and employees in a warm and helpful manner.

6. Ensure that the reception areas are clean, neat and inviting.

7. Offer refreshments to visitors and make them feel welcomed and comfortable.

8. Coordinate appointments for residents requesting transportation

9. Conduct tours and provide other assistance with resident services as requested by supervisor.

Administrative

1. Receive and send packages for the AED or other departments as requested

2. Assist the Marketing staff in handling inquiries as necessary.

3. Assist the Marketing staff in preparing for new residents’ move-in as requested.

4. Assemble residence brochure packets and mail as requested.

5. Distribute mail to the AED and other departments daily.

6. Keep accurate records of any resident charges for transportation or hairdressing services.

7. Assist supervisor and/or the AED and/ or other departments with additional administrative duties as assigned.

8. Maintain employee and resident files

9. May assist with labor reports and keeping up with missed punches, meal breaks and OT and informing department heads of any violations.

10. Other related duties as assigned.

Physical Job Requirements

To fulfill job requirements, employee must be able to perform key physical task for extended periods of time. When supporting, lifting or transferring residents, proper body mechanics and safety measures as prescribed by the residence must be used.

In a typical eight- hour day, employee will:

• Stand/walk up to two hours a day
• Sit up to eight hours a day
• Frequently support up to 30 pounds
• Frequently lift/carry up to 30 pounds
• Frequently kneel, bend, and reach
• Secure proper assistance for transferring and lifting of residents as needed

Knowledge Requirements

• Telephone etiquette and customer service
• Thorough knowledge of the residence, residents, services provided, and employees
• Any additional required training

We offer great benefit package including FREE term life, vision and short and long term disability. Generous PTO accruals and employer matching for 401(k) plan. We would love to hear from you!

Job Type: Full-time

Pay: $12.00 - $13.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift

Experience:

• Administrative experience: 1 year (Preferred)

Work Location: In person

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