ADVERSE INCIDENTS GUIDELINES AND PROTOCOLS CONSULTANT

Background:

Palladium has increased the number of projects focusing on improving delivery of health services. These projects are partnering with ministries of health at national and decentralized levels, in health facilities and in the community, to conduct assessments of clinical services, trainings in clinical service delivery (e.g., emergency obstetric and neonatal care, treatment of malaria in pregnancy, insertion/removal of IUDs), provide mentoring to clinicians, participate in supervision visits, and support quality assurance/improvement initiatives. In addition, projects are engaging communities to support increased use of services and holding health systems leaders and managers accountable for quality services. Engagement in such projects exposes Palladium to risks for confronting an adverse incident at a health facility, through delivery of community-based services, and/or through engagement with community residents. To manage these risks, Palladium has developed an adverse incidents policy with the aim of ensuring all adverse incidents are quickly identified, appropriately managed within their programs and locus of control, and that required reporting and investigation based on their severity are conducted. Palladium also intends to use experiences with such incidents to facilitate learning and making changes that will further improve safety for clients in Palladium-supported health facilities and community settings, and also minimize any legal or reputational risk that could result following an adverse event.
Palladium seeks a consultant to 1) develop guidelines to operationalize the policy, including reporting forms and instructions that can be adapted to match project context, and 2) develop orientation material for use by service delivery projects to help staff understand their roles, responsibilities, and reporting requirements.

Consultant Responsibilities:

This consultancy will have three interconnected products:

• Drawing from the Palladium adverse incidents policy, develop guidelines that projects can use to operationalize the policy. These guidelines will provide instructions for how projects introduce the policy to staff, partners, and government counterparts at national and subnational levels.
• An important aspect of policy operationalization is the specific reporting form and instructions that will allow staff to report an adverse incident. In coordination with the Palladium technical point of contact, develop a reporting template, ensuring that it meets the requirements for submission to the Palladium Risk Registry. Instructions should also be developed to guide staff on how to use the reporting form.
• In order for staff to understand their responsibilities when they join Palladium and when this policy is initially introduced, orientation material is needed. The consultant will develop a presentation to serve as the orientation and it will include detailed speakers notes.

Time Frame:

All three products need to be finalized by August 1, 2023

Selection Process:

Applicants should submit their expression of interest via the "Apply Now" link below. Please be sure to include description and samples of similar products developed, proposed timeline and approach to the consultancy, and a cost estimate.

Company Overview:

About Palladium - Palladium is a global leader in the design, development and delivery of Positive Impact – the intentional creation of enduring social and economic value. We work with governments, businesses, and investors to solve the world's most pressing challenges. With a team of more than 3,000 employees operating in 90 plus countries and a global network of over 35,000 experts, we help improve economies, societies and, most importantly, people's lives.

Equity, Diversity & Inclusion - Palladium is committed to embedding equity, diversity, and inclusion into everything we do. We welcome applications from all sections of society and actively encourage diversity to drive innovation, creativity, success and good practice. We positively welcome and seek to ensure we achieve diversity in our workforce; and that all job applicants and employees receive equal and fair treatment regardless of their background or personal characteristics. These include: (but are not limited to) socio-economic background, age, race, gender identity and expression, religion, ethnicity, sexual orientation, disability, nationality, veteran, marital or Indigenous status.

Should you require any adjustments or accommodations to be made due to a disability or you are a neurodivergent individual or for any other circumstance, please email our team at accessibility@thepalladiumgroup.com and we will be in touch to discuss.

Safeguarding - We define Safeguarding as “the preventative action taken by Palladium to protect our people, clients and the communities we work with from harm”. We are committed to ensuring that all children and adults who come into contact with Palladium are treated with respect and are free from abuse. All successful candidates will be subject to an enhanced selection process including safeguarding-focused interviews and a rigorous due diligence process.