Agency Manager
Job description
We're looking for a dynamic leader to join our Insurance Agency team!
Signing Bonus Applies
Responsible for oversight of all aspects of branch operations and administration, including Servicing staff, IT, HR, Claims, and Administrative Support. Responsible for establishing, implementing, monitoring, and achieving Operations goals. Continuous development, implementation, improvement and monitoring of departmental workflows and procedures (shared responsibility with any Department Managers/Supervisors).
PRIMARY ACCOUNTABILITIES AND RESPONSIBILITIES:
- Recruit, hire, train, develop, monitor, manage, and reward agency CSR staff.
- Develop effective agency operations, technology, and profitability goals, and monitor their effectiveness.
- Work with CSR staff to develop and establish individual goals that are tied to global agency goals and identify resources to help them achieve their goals.
- Hold regular meetings with departments for which Operations Manager is responsible, to ensure agency operational and profitability goals are achieved, further staff members' acumen, and monitor and measure their progress.
- Work with the Sales Manager to support sales and operations efforts.
- Participate in and/or direct any special projects at the Agency Manager's request.
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