Job description
Scottsdale, AZ
Full-time
Remote
$18+
At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It’s a lofty goal; we know. But we make it happen with the best team in mental healthcare.
Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our corporate team!
ROLE OVERVIEW
The Special Services Coordinator is charged with the verification and pre-authorization activities related to testing and special services provided by LifeStance Health and associated clinical practices. The coordinator will work collaboratively with patients and office team members to ensure that all charges and benefits are appropriate for necessary treatment. The ideal candidate will be someone who has a strong desire to work individually while meeting the needs of a national organization. An important key requirement is the self-accountability to drive success in a virtual team environment. This position is a remote role with the ability to sit within any US locality where LifeStance is represented.
The pay for this position ranges from $
18.00
to $
21.00
per hour. We offer full benefits (medical, dental, vision, life, STD, LTD), 401k with match, paid parental leave, paid time off, holiday pay, EAP and more
RESPONSIBILITIES
Verify patient medical insurance benefits through phone and online access of private insurance companies, Medicare, and Medicaid to obtain benefit information
Determine insurance benefit compatibility with LifeStance procedures/visits including, but not limited to testing and special services
Obtain pre-certification or authorization for procedures and enter into billing system software
Work closely with providers and operations team to provide the patient with benefit information to facilitate testing or other special services
Complete a cost estimate with the benefit information. Upload information in medical record and send to the patient for review
Complete data entry and/or appropriate forms to document patient’s benefits coverage
Alert the Office staff about uninsured, underinsured, and any potential billing issues so the patient can be notified
Provide accurate, detailed insurance benefits to the requester and detail in the billing system
Keep accurate documentation of the verification process in the patient electronic chart and any other reporting resources
Be a resource to other teams regarding the patient benefits
Support leadership with daily, weekly monthly reporting needs as required
SKILLS & EXPERIENCE
High school diploma or GED equivalent required
2+ years of medical facility or medical office billing experience
Professional experience and understanding of insurance products and coverage types
Experience with automated billing systems preferred
Experience with training in business office activities is preferred
Ability to work both in a team environment and independently
Qualified candidates must be legally authorized to be employed in the United States
Must have experience working with insurance companies, have knowledge of different types of coverage and polices
Demonstrates awareness, inclusivity, sensitivity, humility, and experience in working with individuals from diverse ethnic backgrounds, socioeconomic statuses, sexual orientations, gender identities, and other various aspects of culture
LifeStance is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status
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