Job description

Zions Bancorporation’s Enterprise Technology and Operations (ETO) team is transforming what it means to work for a financial institution. With a commitment to technology and innovation, we have been providing our community, clients and colleagues the best experience possible for over 150 years. Help us transform our workforce of the future, today.

We are currently seeking an Application Support Analyst for our Core group. The primary purpose of this position is to provide third-tier applications support for existing and new applications. The Application Support Analyst works with the service desk and IT personnel, operational analysts, developers, testers, business analysts, vendors and customers to ensure thorough analysis of incidents and business circumstances involved. The Application Support Analyst will ensure resolution of Service Desk incidents of medium and high complexity in accordance with established standards, policies, procedures, configuration guidelines and service level agreements for applications. This is an excellent opportunity within a dynamic group in our organization.

Activities include:
troubleshooting and testing to identify the possible cause of incidents

determining the appropriate course of action to resolve the issues with minimal business disruption

establish processes to ensure application availability

installing and maintaining banking applications in production, staging, test and DR environments including new releases, enhancements and upgrades. The Analyst will serve as liaison between departments and prepare necessary documentation in the support of various applications.

The ideal candidate will have prior application support engineering experience, and possess analysis, issue management, and user interface/management skills. The Application Support Analyst will be able to:

Utilize application knowledge to effectively troubleshoot, diagnose and resolve problems.

Interface with Business Units, Service Desk, Operational Analyst, Business Analyst and Development areas to ensure problem resolution.

Assist Application Support Manager in developing/revising policies and procedures for supporting new and ongoing applications.

Escalate inquiries to business partner and third-party vendor to resolve system issues and acts as a liaison until problem is resolved.

Adhere to established standards and procedures for Level 3 Application Support.

Coordinate and participate in any testing and quality checks centered on the resolution of Application Support issues.

Represent the organization as the principle customer contact and often performs project leadership role.

Interact with management and senior customer personnel on matters requiring coordination across organizational lines.

Support other projects and initiatives as and when required.

Partner with vendor for the assigned application to learn from them as much as possible

Available for 24/7 On Call rotation once the assigned application is in production

Technical Experience and Qualifications:
Knowledge as a generalist or specialist of open system applications in a production environment, including the technologies supporting those applications or willing to learn.

Knowledge of open system design principles, theories, concepts and techniques.

Analysis, trouble shooting, technical and non-technical communication skills, both verbal and written.

Ability to meet deadlines, multi task, work well under pressure and changing environments.

Bachelors in Information Technology, Computer Science, Business or a related field or 1+ years experience with applications, systems, application development and support or other directly related experience highly preferred

A willingness to learn new technologies and an ability to come up to speed quickly.

Preferred Technology Skills Include:
Windows and Linux OS management.

Oracle / Database connectivity experience

Application Monitoring

Application Job Automation Scheduling

Data / File Transmission

Plus:
System administration experience with Content Management Systems (CMS) such as FileNet or Xnet/Content Cloud

System administration experience with Business Intelligence systems such as Business Object or Power BI

A combination of education and experience may meet qualifications.

Location: This position has a hybrid work from home schedule with a minimum of three days per week in the office at the Zions Technology Center in Midvale, UT.

The Zions Technology Center is a 400,000-square-foot technology campus in Midvale, Utah. Located on the former Sharon Steel Mill superfund site, the sustainably built campus will be the company’s primary technology and operations center. This modern and environmentally friendly technology center will enable Zions to continue to compete for the best technology talent in the state while providing team members with an exceptional work environment with features such as:

Electric vehicle charging stations and close proximity to Historic Gardner Village UTA TRAX station

At least 75% of the building is powered by on-site renewable solar energy

Access to outdoor recreation, parks, trails, shareable bikes and locker rooms

Large modern cafe with a healthy and diverse menu

Healthy indoor environment with ample natural light and fresh air

LEED-certified sustainable building that features include the use of low VOC-emitting construction materials

Apply now if you have a passion for impactful outcomes, enjoy working collaboratively with co-workers, and want to make a difference for the clients and communities we serve.

Benefits:
Medical, Dental and Vision Insurance - START DAY ONE!

Life and Disability Insurance, Paid Parental Leave and Adoption Assistance

Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts

Paid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays

401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience

Mental health benefits including coaching and therapy sessions

Tuition Reimbursement for qualifying employees

Employee Ambassador preferred banking products

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