Bud Clary Auto Group is a family owned dealership with locations throughout Washington State.

Our culture at Bud Clary Auto Group defines who we are and how we operate; it is a vital factor in our success. We maintain a workplace of high engagement, high-performance standards, and exceptional customer service. Furthermore, we support an environment of loyalty, growth, and satisfaction. Our commitment to the Company mission and values has developed loyal customers, employees, and community members since 1959.

SUMMARY

The primary tasks of a BDC Agent are, but not limited to: Communicating effectively by telephone and by e-mail with customers, co-workers, and management (this will include both inbound and outbound communications) and to schedule appointments for customers. The BDC Agent continually upgrades the knowledge of dealership products and services for the benefit of the customer.

ESSENTIAL DUTIES

• Complete outbound calls, inclusive of e-mails where necessary, and a quantity of inbound calls each day
• Respond to all customer inquiries promptly, professionally and effectively
• Utilize established templates to communicate with customers by e-mail and telephone
• Schedule, log and confirm appointments with customers
• Communicate customer information to the Manager when an appointment is scheduled
• Continually studies products, services and manufacturer information to enhance BDC Agent’s ability to assist customers
• Has thorough knowledge of all dealership services
• Understand pertinent dealership processes
• Communicate with the Manager any/all potential customer issues or problems
• Perform all outbound campaigns as directed by the Manager
• Maintains professional manor and appearance

Pay Wage for this position is $17.00 per hour plus commission.

MARGINAL DUTIES

• Being a team player
• Ability to work in a fast-paced environment
• Effective Communicator
• Other duties as assigned

BENEFITS

• Health insurance
• Paid time off - PTO accrual starting from day one of employment - 1 hour of PTO for every 40 hours worked for the first year, 1.63 hours of PTO for every 40 hours worked for years 2-9, and 2.39 hours of PTO for every 40 hours worked for 10 or more years of service.
• Dental insurance
• 401(k)
• Vision insurance
• Life insurance
• 401(k) matching

Bud Clary Auto group is an Equal Employment Opportunity Employer. The Company is committed to providing a work environment free from discrimination and harassment on the basis of race, color, gender, national origin, age, religion, sex, disability, and any other status protected by State or Federal law. These factors will not be considered in any aspect of a person's employment including recruiting, hiring, placement, promotion, termination, layoff and/or any other term or condition of employment. The Company's commitment to providing a harassment-free environment includes conduct by vendors, contractors, and other non-employees.