Job description
Job Summary:
The upsell team is a fu n a n d u n ique positio n i n side our ve n ue. As a member of this team, you will be respo n sible for commu n icati n g to our guests about additio n al ame n ities that the ve n ue has to offer, such as VIP Seati n g a n d VIP Lou n ge access. This team will work closely with the Operatio n s Ma n ager a n d Box Office Ma n ager to determi n e what offers will be available for each show, a n d how this will be commu n icated to our guests. It is the perfect positio n for someo n e who is detail orie n ted a n d e n joys worki n g i n depe n de n tly while still bei n g part of a team.
Job Fu n ctio n s:
Greet all guests a n d assist i n a n sweri n g a n y questio n s they may have about the ve n ue
Sell all the various upsells offered at each eve n t i n cludi n g VIP Seati n g a n d VIP Lou n ge Access
Commu n icate daily co n cert promotio n s, upgrades, future ticket deals to guests
Assist Operatio n s Ma n ager i n setti n g up a n d breaki n g dow n chairs, sig n s, a n d tables as n eeded
Exami n e tickets or passes pre-purchased to determi n e authe n ticity, usi n g criteria such as color or date issued
Mai n tai n order a n d e n sure adhere n ce to safety rules
Ha n dle credit card tra n sactio n s accordi n g to Live N atio n 's audit guideli n es
Bala n ce out at the e n d of each shift with a supervisor
Qualificatio n s:
Required
Must be at least 18 years of age
Excelle n t verbal, writte n a n d i n terperso n al commu n icatio n skills
Familiar with iPho n e a n d iPad tech n ology
Ability to work weekdays, weeke n ds a n d holidays, i n cludi n g late eve n i n gs
Preferred
Poi n t of sales experie n ce
Customer service experie n ce
Physical Dema n ds/Worki n g E n viro n me n t:
Worki n g e n viro n me n t is fast-paced, ofte n loud a n d stressful
Positio n requires exte n ded periods of prolo n ged sta n di n g a n d worki n g o n your feet
Must be able to lift or move up to 25 lbs. usi n g proper lifti n g tech n iques
Compa n y Sta n dards
Live N atio n is a n equal opportu n ity employer a n d is committed to complia n ce with all federal, state, a n d local laws that prohibit workplace discrimi n atio n a n d u n lawful retaliatio n . We believe our creativity a n d productivity are best whe n we bri n g together people of all backgrou n ds a n d eth n icities. Therefore, Live N atio n stro n gly e n courages me n a n d wome n of all races a n d backgrou n ds to apply for positio n s for which they are qualified.
It is Live N atio n ’s policy to provide you with a workplace free of u n lawful discrimi n atio n a n d harassme n t, to provide for the prompt a n d thorough i n vestigatio n of discrimi n atio n a n d harassme n t complai n ts a n d to provide a process for elimi n ati n g a n y such abuse.
It is Live N atio n ’s policy to provide you with a workplace free of u n lawful discrimi n atio n a n d harassme n t, to provide for the prompt a n d thorough i n vestigatio n of discrimi n atio n a n d harassme n t complai n ts a n d to provide a process for elimi n ati n g a n y such abuse. U n lawful discrimi n atio n or harassme n t of employees or i n depe n de n t co n tractors or other workers at our offices or ve n ues i n a n y form is u n acceptable co n duct a n d will n ot be tolerated.
Employme n t at Live N atio n is employme n t at-will. Employme n t at-will mea n s that the employme n t relatio n ship may be termi n ated at the will of either the employer or the employee.
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