Assistant Front Office Manager

The Dupont Circle Hotel

The Dupont Circle Hotel in Washington DC is a luxury property located right on Dupont Circle in the nation's capital. Newly renovated the hotel has 327 chicly styled and luxuriously appointed guest rooms, with 12 bespoke penthouse suites located on the 9th floor of the hotel. Home to Pembroke Restaurant and Doyle Bar, the property also boasts almost 10,000 square feet of meeting and event space.

If you love making guests feel special and want to be a part of a great team that is passionate about hospitality, this opportunity to join our Front Office team is perfect.

In the role of Assistant Front Office Manager, you will be ambassador for the hotel and be passionate about delivering world class service to our internal and external guests. Key responsibilities will include assisting the Front Office Manager with interviewing, selecting, training and supervision of all front desk, bell/door and Concierge team members; providing a thorough check-in and check-out experience according to our luxury level standards, address guest concerns and feedback, and administer/execute front office procedures. The position is full time, salaried.

The candidate should have the following knowledge, skills and abilities:

Previous experience in a similar role in an upscale hotel, at least two years of supervisory experience.
Knowledge of full service, luxury hotel operations.
Proven guest service skills to include critical listening, follow up and follow through and a genuine desire to exceed expectations.
Exhibits strong team focus and positive team relations abilities, displays a high level of tact and diplomacy, is welcoming, organized, professional
Must be able to work a flexible schedule to include weekends and holidays, am or pm shifts.

The Perks of working for The Dupont Circle Hotel

• Competitive salary
• Low cost health benefits the first of the month following 60 days
• 401k with Company match
• Free short and long term disability benefits
• Paid Vacation, paid Holidays and Paid sick time
• Free shift meals
• Discounted parking and access to commuter benefits
• Doyle Collection travel discounts
• Wellness Perks and a free employee assistance program