Job description

OUR COMPANY

Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.comto learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.

Our mission is to be the best-loved manager of one-of-a-kind luxury properties and experiences. Auberge is a family of intimate, one-of-kind hotels and resorts that define an approachable style of luxury in both product and service that resonates with the curious modern traveler. Passionately local, experience-led, romantic, and stylish, these hotels hum with a vibrancy that is both refined and relevant.

OUR PROPERTY

Blanketed with meadows of native flowers and wild woodlands, Wildflower Farms sways in rhythm with the seasons and the simple pleasures of life lived Upstate. Ensconced by fragrant fields of wild bergamot and mountain mint, the property’s 140 arcadian acres embody Hudson Valley ease. A slow-rippling river gently embraces free-standing cabins framing clear views of the mighty Shawangunk Ridge. Crisp air, bright skies and the melodies of Mother Nature beckon stillness and contemplation, while forested footpaths and towering cliffs call to an adventurers’ spirit. Reconnect with yourself and nature at Wildflower Farms.

ROLE SUMMARY

Join our team as an Assistant Front Office Manager and become one of the authors of our story. As part of the Auberge family, you will be responsible for continually improving guest and team member satisfaction while providing guidance and day-to-day management of the guest services team and all guest experiences.

KEY RESPONSIBILITIES

• Organize and ensure efficient management of the Guest Services team.
• Lead and manage the guest experience from pre-arrival to post-departure.
• Supervise check-in and check-out procedures, rooming, phone, and email handling, providing direction to the team members.
• Lead the team with a hands-on approach, ensuring the correct completion of all required tasks in a timely fashion.
• Ensure that all Auberge and Forbes policies and procedures are properly understood, implemented, and monitored.
• Ensure the team is fully knowledgeable about the hotel facilities and its services, as well as all experiences and local events.
• Handle guest complaints and comments, ensure follow-up when escalated, and provide high customer care, taking appropriate action to resolve any dissatisfaction.
• Assist Operations Director and Rooms Division Director with verification, maintenance, and analysis of Opera and Unifocus.
• Ensure daily and monthly reports are accurately issued and distributed to all departments.
• Ensure guests’ history and preferences are correctly collected, distributed, and recorded in Opera, Open Table, and SpaBiz.
• Create weekly staff schedule, adhering to budgeting standards.
• Monitor and order guest and operating supplies while controlling departmental costs.
• Engage positive communication and relationships with guests, management, and team members, working closely with housekeeping and engineering, and coordinating teamwork as necessary.
• Supervise the correct Opera PMS procedures are in place, conducting regular departmental training on-the-job as required
• Maintain close and efficient communication with both the housekeeping and maintenance teams.
• Ensure all Guest Service equipment is well-kept and in good working order.

Perform other job-related duties as assigned.

REQUIRED QUALIFICATIONS

Minimum of one year in a luxury boutique hotel, front desk experience preferred. Experience in a supervisory or management-level position Excellent computer knowledge. Background in Opera PMS preferred. Able to communicate efficiently with all employees and guests. Confidence to perform under pressure. Self-motivated, enthusiastic and customer-oriented Must be able to inspire, motivate, develop talent, and lead by example.

Other Requirements

• Appearance must be clean and professional with a cheerful and courteous demeanor at all times.
• The position requires interactions with Guests as well as with members of staff and the management team.
• Able to work on a flexible schedule, including weekends and holidays, according to departmental and operational needs.

OUR STORY

At Auberge, we are passionate about our mission to be the best-loved operator of one-of-a-kind luxury properties and experiences. We are storytellers and story-makers, delivering simple pleasures and creating unforgettable memories. Born in Napa and inspired by the most relaxing places in the world, we prize simplicity, comfort, and beauty. Whatever role we play in Auberge, and wherever we work, we all live by the view that our core purpose is to enrich people’s lives. If you feel that our approach is aligned with your own passions and beliefs, then please talk to us about becoming part of our family.

Wildflower Farms is an Equal Opportunity Employer, M/F/D/V. Wildflower Farms provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, the Wildflower Farms complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Job Type: Full-time

Pay: $55,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Tuition reimbursement
• Vision insurance

Schedule:

• Holidays
• Weekend availability

Ability to commute/relocate:

• Gardiner, NY 12525: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: In person

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