Creature Comforts Pet Resort is looking for an Assistant Operations/Kennel Manager to lead our team and help operate our large volume pet care facility. The AOM or Kennel Manager reports directly to the Practice Manager and General Manger, as well as to the Owner of the business. Management is accountable for all day-to-day operations, client satisfaction, staff management, fiscal accountability and ensuring that all processes and systems are being followed. The AOM/Kennel Manager is the first point of contact for all staff in regards to operations, and is also accountable for meeting established customer service standards focusing on both internal and external customers.

Creature Comforts is a multi-location, high volume facility with various services (Grooming, Boarding, Training) and communal playtime. The business is looking for a strong AOM/Kennel Manager with solid experience and ability to help the PM manage business needs in a team environment, while also having the skills to operate independently. This is an exciting opportunity for a skilled manager who enjoys business building, program implementation, staff development and creating exceptional customer experiences.

Principal Responsibilities include (this is a short version of the more comprehensive duties):

Staff Management: The AOM/Kennel Manager is responsible for employee, coaching, performance monitoring and team building along with helping PM with scheduling and assuring proper coverage with fiscal consideration to payroll cost.

Operations: The AOM/Kennel Manager is responsible for all facility operations (boarding, daycare, grooming, training and add-on services); safety of dogs, staff and clients. Ensuring that established, high quality, customer service standards are consistently met and exceeded; handling customer complaints to ensure positive outcomes. Responsible for ensuring high cleanliness & sanitation standards are met, maintenance needs addressed and supply inventories monitored.

Accounting Functions: The AOM/Kennel Manager will assist in the day to day accounting functions of the business as well as reconciliation of daily deposits and software.

Successful candidate will have the following (minimum) qualification:

Education: Min of 2 year degree (4 year preferred) in Business /Accounting or Zoological/Animal Science

Experience: Min 3 years in a General Manager/Operations Manager position (leadership position managing at least a group of 5 people) with a strong track record of successful staff management, including training & support. Strong track record of customer service and client satisfaction. Pet care facility experience highly preferred, but not required if other skill sets exceptionally well suited