JOB DESCRIPTION

The Associate IT Infrastructure Operations Analyst will be responsible for overseeing all aspects of production and pre-production batch/transaction processing to ensure all SLAs are met. This includes monitoring batch and system alerts and monitoring theses systems for efficiency, along with process testing often necessary to identify any potential bugs or problems; when the system is not working properly, these analysts may perform documented troubleshooting tasks to identify and resolve problems.

This position requires the incumbent to work on a 4x10 schedule. The work schedule will be 4 days per week 10 hours per day for a total of 40 hours. Days off can vary from week to week. The likely schedule for this role is Wednesday - Saturday, 2:30pm - 1:00am.

RESPONSIBILITIES

• Consistently reviews the dashboard and alerts containing the status of all environmental, applications, online, current batch executions and any batch abends
• Processes production batch requests, creates and updates daily batch turnover, and monitors batch processing via scheduling application
• Monitors emails for alerts regarding abends, threshold issues, server alerts and batch questions / scheduling requests
• Compares payment processing, billing, and multiple scheduling applications for accuracy
• Coordinates triage calls with vendors, developers, Infrastructure, and other teams as needed
• Monitors internal tracking site for pre-production requests, accepts requests, and updates progress until the request completes
• Provides system and Tidal logs to support escalated triage requests
• Accurately assesses production changes submitted from Applications Development to maintain system integrity and standards
• Creates reports and analyzes data to identify solutions that meet business goals
• Analyzes current processes and identifies existing or potential problems in order to discover new process improvement opportunities
• Performs other duties as requested or assigned

QUALIFICATIONS

• Resides within a commutable distance to either Alpharetta, GA, Rancho Cordova, CA, or Mechanicsburg, PA
• Detail oriented and problem-solving capabilities
• Thorough knowledge of industry best practice of system/software principles, procedures and methodologies
• Ability to coordinate and prioritize multiple tasks in fast paced, high pressure environments
• Strong analytical and quantitative skills to resolve difficult problems
• Partner with the business to identify, document and prioritize business requirements
• Ability to prepare various forms of reports, correspondence and presentations using data visualization techniques
• Work within various SDLC methodologies (waterfall, iterative, agile)
• Ability to quickly extract and communicate key insights from complex data and details
• Advanced skills in Microsoft Excel, PowerPoint, Visio, and Outlook

Base Pay Information

The national base pay range is a good-faith estimate of what Delta Dental may pay for new hires. Actual pay may vary based on Delta Dental's assessment of the candidate's knowledge, skills, abilities (KSAs), related experience, education, certifications and ability to meet required minimum job qualifications. Other factors impacting pay include prevailing wages in the work location and internal equity. $46,359 - $93,100

ADDITIONAL INFORMATION

Rewards to make you smile! We don't just want to make our customers happy - we want to give our employees a reason to smile, too. Delta Dental's comprehensive benefits package includes:

• Generous paid time off plus 12 holidays and your birthday off!
• Low-cost premium medical insurance options
• 100% paid dental and vision insurance
• Generous 401(k) matching and flat contribution
• Social responsibility and volunteer opportunities, including 16 paid volunteer hours annually
• Employee LiveWell program, focusing on overall employee well-being
• Fertility and diabetes benefits
• Employee discount program: AT&T/Verizon, entertainment, travel, and more!
• Culture of learning: career development and tuition reimbursement
• Career growth: we love promoting from within

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Please note, Delta Dental will not sponsor applicants for work visas for this position.

#LI-Remote

ABOUT THE TEAM

At Delta Dental, our success is only as strong as the people who execute it! We take enormous pride in being the nation's most recognized and widely-used provider of dental insurance - and we've come this far by living our core values of innovation, excellence, service and trust. Our vision is to motivate and empower every employee so that we're all inspired to take exceptional care of our customers, providers and ourselves. We believe in integrity, accountability, collaboration, and giving every employee equitable opportunity for their voice to be heard and development to be fostered.

If you're excited about the prospect of transforming the future of health care and growing in your career, join our smile revolution!

To see some of the smiling faces behind Delta Dental and to learn more about what our values and culture look like in action, connect with us on social media: Delta Dental Ins. on Facebook and Instagram, #LifeatDDins on Facebook and Instagram, Delta Dental Ins. on Twitter and Delta Dental Ins. on LinkedIn.

We are part of the Delta Dental Plans Association, a network of companies that provides dental coverage to 74 million people in the U.S. Delta Dental of California, Delta Dental of New York, Inc., Delta Dental of Pennsylvania and Delta Dental Insurance Company, together with our affiliate companies, form one of the nation's largest dental benefits delivery systems, covering 33 million enrollees. All of our companies are members, or affiliates of members, of the Delta Dental Plans Association, a network of 39 Delta Dental companies throughout the country.

Delta Dental is an equal opportunity employer. We are committed to building and maintaining a diverse and inclusive workplace for all employees. Applicants will not be discriminated against because of race, color, religion, creed, national origin, ancestry, citizenship status, sex (including pregnancy), sexual orientation, gender or identity expression, age, disability, marital status, medical status, veteran status or any other status protected under federal, state, or local law. In addition to federal law requirements, Delta Dental complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Unfortunately, our Delta Dental Enterprise is unable to hire individuals residing in Alaska, North Dakota, Nebraska, Hawaii, Oklahoma, Vermont, Maine, West Virginia, New Hampshire, Wyoming, Puerto Rico or other US Territories at this time.

Proof of eligibility to work in the United States must be provided if selected for hire.

Delta Dental* has enacted a COVID-19 vaccination policy to protect all employees and the communities we serve due to the ongoing impacts of the COVID-19 pandemic. Accordingly, we require all employees to be fully vaccinated for COVID-19. Are you able to comply with our policy of being fully vaccinated by your start date if an offer is made or have a medical or sincerely held religious exemption for receiving a COVID-19 vaccine? Failure to comply with our policy and submit proof of compliance or receive approval for a valid medical or sincerely held religious belief exemption prior to your start date will nullify any offer of employment extended to you.

• Delta Dental includes: Delta Dental of California, Delta Dental Insurance Company, Delta Dental of Pennsylvania, and Delta Dental of New York