JOB SUMMARY:

The Group Sales Associate is responsible for group bookings and department administrative duties as assigned.

POSITION AUTHORITY:

The incumbent is authorized to take reasonable action necessary to carry out assigned duties and responsibilities, provided such action is consistent with position guidelines as outlined below or through reasonable assent present within this position.

POSITION GUIDELINES:

Position guidelines include, but are not limited to, established company and department policies and procedures and all supervisory directives. The incumbent is expected to exercise sound, reasonable judgment and initiative in the performance of job responsibilities.

ESSENTIAL FUNCTIONS:

• Maintain current knowledge of exhibits, movies, education programs, special programs, events and hour of operations
• Maintain current pricing for rentals and group visits, keeping department materials up to date
• Produce and manage BEO’s, invoices and orders, keeping current as information is received as needed
• Create files and communicate with clients and internal departments for existing and potential bookings as needed
• Create call/email lists for outside sales calls and client visits for department
• Follow up with clients in a timely manner; returning phone calls and emails within one business day
• Meet with clients at their convenience whenever possible; always meet and greet clients at the beginning of booked events, ensuring setup is as requested
• Represent Moody Gardens at trade shows and special events when needed, always in a professional manner
• Any and all other duties assigned; duties are subject to change as management deems necessary to best serve the needs of the Department and Moody Gardens

PERSONAL CHARACTERISTICS:

• All Employees must maintain a neat, clean and well-groomed appearance (specific standards available)

EDUCATION/ EXPERIENCE REQUIREMENTS:

• High School education required
• Sales or related experience required
• Customer service experience required

REQUIRED SKILLS:

• Must be punctual, reliable and responsible
• Skilled organization with ability to manage high volume of calls and emails
• Proficient in Word, Excel and Outlook
• Prior knowledge of Maestro or Gateway Galaxy preferred but not required
• Ability to read, listen, and communicate professionally and effectively in English, both verbally and in writing
• Ability to stay focused and take initiative to work without little or no supervision