Job description

Can you easily diagnose an engine? Are you the prince of service parts?

Then, we need you as an Auto Mechanic Adjuster.

We are the FIRST choice for auto service contracts! We provide a supportive and collaborative workplace, empowering our employees to deliver a consistent and positive experience for everyone we interact with.

Our Auto Mechanic Adjusters are provided financial rewards – including competitive pay, bonuses based on performance, and a 4% company-matched 401(k) plan, where you are 100% vested on day 1* as well as a culture of health and wellness – including 128 hours of PTO/Sickness Wellness time and benefits, like medical, dental and vision

We continue to experience tremendous growth, which equates to fantastic opportunities for our employees. The Auto Mechanic Adjuster position is the key service contact for customers filing claims on the various vehicle service contracts administered by the company.

This is a remote opportunity!

Our five values are the heartbeat of American Auto Shield. These values are integrity, respectful, accountable, collaborative, and innovative.

Our Auto Mechanic Adjuster position earns a competitive pay rate starting at $21.00*

This position is remote

What will you do in this role?

• Review contract coverage terms and conditions.
• Adjudicate auto warranty claims
• Document files to include all key activities regarding estimates, repairs and evaluation summary reflecting and revisions.
• Provide accurate, courteous, and timely information to all external and internal customers concerning claim status and other claim inquiries.
• Other duties as assigned

What You Need to Join Our Team

• Experience as a Service Advisor, Service Manager, Service Technician, Auto Parts/Sales Counter, Shop Owner or Mechanical Claims Adjuster required
• Ability to read, analyze, interpret contracts, claim procedure guides and coverage pages with a technical/analytical focus working within established systems, standards and procedures.
• Ability to respond to common inquiries or complaints from customers making decisions based on policies and procedures with the support of management.
• Ability to write routine reports and correspondence.
• To perform this job successfully, an individual should have knowledge of: Microsoft Excel, Word, Outlook.
• High School Diploma or General Education Degree (GED).
• The ability to hardwire your computer to a router or ethernet jack.

Why work for us?

We are excited to provide:

• Competitive compensation starts from $21.00*
• Discretionary Bonus opportunity
• Comprehensive benefits package
• Medical
• Dental
• Vision
• Short/Long Term Disability
• Life Insurance
• Flex Spending Account
• Employee Assistance Program
• 401 (k) – company matches 4%- fully vested from day 1**
• 80 hours Year 1 of Paid Time Off
• 48 hours of Paid Sick/Wellbeing Time Off
• Voluntary Benefits
• Pet Insurance
• Life Insurance
• Wellness Program
• Employee recognition program
• Referral bonus
• Satisfaction of working with a highly skilled team that makes a big impact company-wide
• Remote work

Job Location

This position is 100% remote but candidates must have legal residence in one of the states American Auto Insurance is set up to do business:

• Arizona
• Florida
• Indiana
• Kentucky
• Missouri
• Oklahoma
• Tennessee
• Texas

_*Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related aspects.
**Eligible the first of the month after the 1st 90 days_

Job Type: Full-time

Pay: From $21.00 per hour

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus pay

Application Question(s):

• What pay rate are you looking for?
• What state do you currently reside in?
• For a faster response, please provide your personal email

Experience:

• auto mechanic: 2 years (Required)
• auto parts: 2 years (Required)

License/Certification:

• ASE Certification (Required)

Work Location: Remote

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