Job description

Meineke Complete Auto Care franchise owners specialize in automotive aftermarket car repair. We are always searching for driven and talented people to join the team! With 10 locally-owned locations, there are career opportunities happening every day to get customers Road Ready!

Our business is growing and we are looking for a Center Manager to join our team!

The Center Manager is responsible for all contact with customers from the initial phone call through delivery of the vehicle. The primary focus of this position is on sales and customer service. An honest, fair approach to all customers, sales, and repairs is imperative. Establishing professional relationships with fleet and wholesale accounts, parts distributors, and retail customers is key to this position.

Duties and Responsibilities:

• Follow all procedures for both the customer and the vehicle from the first customer contact until the car is delivered (picked up and paid for).
• Oversee cost percentages, conversion percentages and revenues.
• Utilize appropriate systems and forms.
• Ensuring all policies and procedures are followed at all times.
• Maintain the appearance of the center for both safety and cleanliness.
• Problem solving and resolution of customer problems.
• Ability to manage personnel and enforce policies and procedures.
• Ability and desire to assume responsibility and produce results.

Skills and Requirements

• A minimum of two years of sales experience, preferably in the automotive aftermarket field.
• Exceptional organizational ability, attention to detail.
• Excellent communication skills, both in person and over the telephone.
• Professional appearance and demeanor.
• Ability to learn and follow procedures as trained.
• Knowledge of computers and ability to maneuver within programs such as MS Office.
• Above average customer relations skills.
• Honest and trustworthy, dedicated work ethic.
• Previous knowledge of the automotive repair industry is a plus.

Job Type: Full-time

Pay: $52,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• York, PA: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

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