Job description
Job Title: Production Support
Location: IRVING, TX (HYBRID)
Duration: 6+ Months (Extendable)
Job Description:
Looking for a production support and monitoring engineer.
This role will be responsible for proactively building and implementing services to make IT and support better at their jobs. This can be anything from adjustments to monitoring and alerting to code changes in production.
Ability to support and monitor large infrastructure.
Production support cloud (Aws) with monitoring support experience.
Someone who can troubleshoot speaker, ipad, hardware device will be plus.
Key Responsibilities and Duties
- Handle incoming tickets for supporting our 7-11 stores.
- Work in a fast past 24x7 role that requires rotating oncall rotations.
- Monitor our dashboards, reports and alerts to ensure the highest availability.
- Work closely with other SRE members to improve our observability and SRE Maturity
“Must Have” Specific Knowledge and Skills
- Strong technical troubleshooting skills
- Bachelor's degree or equivalent work experience 5+ years of experience supporting complex distributed systems
- 3+ years of experience in managing/supporting public cloud-based infrastructure (AWS or Azure)
- 3+ years of experience with running and/or managing large infrastructure services with multiple availability regions Public Cloud (AWS, GCP, Azure)
- Work cross-functionally with the various teams in the organization and help establish SLOs and then help teams consistently achieve those SLOs.
- Working experience with IoT devices, and Microsoft Intune.
- Experience with RCA’s, Monitoring and Alarming in all environments and familiar with tools like Mongo Charts, New Relic, Cloudwatch, Service Now.
- Experience participating in Scrum/Kanban, AGILE workflow technologies and using JIRA, Confluence and OneDrive.
- Retail SRE Operations experiencing managing in store devices and IOT.
- Experience using Postman
Looking for a production support and monitoring engineer.
Job Type: Contract
Salary: $60.00 per hour
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Irving, TX 75063: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Java (Preferred)
- REST (Preferred)
Work Location: One location
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