We have an exciting opportunities for BANK Mental Health Recovery/Support Workers to join our inspiring and friendly team. We have opportunities available at our Exeter Services.

Devon Supported Housing is an individual support service funded by Devon Partnership Trust. It offers housing related support to people with medium/ high support needs, leaving a hospital or residential setting. We work closely with Service Users to ensure the support they receive is of the highest quality and is right for them. Where possible, we try to provide support at a time which best suits the needs of our Service Users. Rethink uses a “Recovery” model of support, encouraging people to manage and control they own recovery as much as possible.

Rethink Mental Illness, a leading charity provider of mental health services in England. We support thousands of people through our groups, services, policy, campaigns and advice and information. Our work supports us in delivering on our mission: “A better life for everyone severely affected by mental illness.”

You will lead the way to a better quality of life for everyone affected by severe mental illness

• I provide key worker support to individuals living with mental illness, including one to one or group support and liaison with other mental health agencies on behalf of people who use our services
• I have the individual’s needs at the forefront, working to the recovery model and using communication, motivation and coaching skills to support the service user to achieve their goals and aspirations
• I develop a rapport with individuals based on respect and honesty, the post holder will work within clear professional boundaries and the Rethink Mental Illness Code of Conduct
• I enable and encourage individuals to find out about local services and facilities within their community and facilitate access to alternative services where specific needs are identified
• I am familiar with individual Care/Recovery Plans and support people who use our services in achieving their goals.
• I encourage individuals to recognise, understand and manage factors that affect their mental wellbeing and physical health
• I carry out needs assessments of clients choosing to engage within the service and prioritise needs effectively
• I carry out all individual safety and support planning within organisational and legislative requirements.
• I work with individuals in developing, reviewing, monitoring and adapting support and safety plans
• I am responsible for ensuring that all aspects of working with a client are fulfilled and all tasks are delivered within timescales and to agreed quality standards
• I liaise with other external agencies, complimentary therapies and community groups on behalf of people who use our services
• I undertake assessments in conjunction with statutory partners as appropriate to identify housing related support needs of those referred to the service
• I contribute to the protection of individuals from the risk of abuse and harm to self and others who use our services
• I monitor and report to senior staff on the effectiveness of support delivery and contract performance.
• I work as a team member, sharing information and supporting colleagues.
• I support and guide volunteers ensuring they have the knowledge, information, and resources to be successful in their roles and make a positive and valued contribution to the service.
• I participate in the monitoring requirements of the service by providing statistical and qualitative information on activities, success stories and outcomes achieved
• I maintain accurate records as required by policies and procedures, using appropriate paper and electronic systems. To maintain up to date details of service and support activities and outcomes on the Rethink Information System
• I engage with community events, meetings and forums to promote the service and Rethink Mental Illness
• I work with the team to ensure the service specific lone working procedure is adhered to and regularly reviewed for effectiveness
• I ensure effective incident and complaint recording including reporting information on Sphera
• I proactively contribute to continuously improving the service by making positive suggestions, providing constructive feedback and assisting in the implementation of agreed new ways of working.
• I support individuals to express their satisfaction with the opportunities they have accessed by submitting comments, compliments or complaints

If you, would you like to work for a leading mental health charity in a rewarding role where you will really make a difference, then join us here at Rethink Mental Illness.

We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.

Please see further details on our Website

You can also follow us on Facebook / Twitter / Instagram and LinkedIn to find out more about the work we do!

Don’t meet all requirements?

If the role sounds exciting to you but your experience, skills or qualifications don’t exactly match every single requirement, we would still encourage you to apply, you may be just the right person for our position!

Caring for our people.

We offer a wide range of support. Some of our benefits include:

• PULSE – your rewards, wellbeing, and benefits platform. Providing access to thousands of discounts and benefits including cashback; reloadable cards; savings etc.
• Wellbeing support: Our Wellbeing hub that gives physical, and mental health support. We also have an Employee Assistance Programme with access to appointments
• Taking time for you: we work flexibly –you get to choose where you work, managing your own diary. We have generous annual leave, starting at 25 rising to 30 days, plus bank holidays, as well as your birthday off.
• Planning for the future: We have a contributory pension scheme.
• Structured Induction: Onboarding you into the Charity supporting your wellbeing along the way.
• £300 when you introduce a Friend: receive up to £300 when you introduce a friend or family member

Diversity, Equity, Inclusion

Diversity is important to us and we appreciate difference through difference, inclusiveness and belonging. It gives us a deeper understanding of the world, our society and the diverse communities we’re working with. By including everyone, we are able to draw on the unique experiences and expertise of our people to help shape and enrich our workplace and improve our services. One way we are doing is through our valued staff networks which play a critical and highly valued role in keeping us focused on creating a diverse, inclusive and engaged employer. We recognise and support staff networks for our Black, Asian and minority ethnic and our LGBTQIA+ colleagues. We are also proud to have been awarded Disability Confident Employer status and are a signatory to the Business in the Community Race at Work Charter.

Becoming a truly anti-racist organisation

We have an ambition of become a truly anti-racist employer, campaigning organisation and service provider - and in our efforts to influence policy and wider societal factors impacting on mental health set out in our anti-racist statement . We have designed a multi-year anti-racist programme of work contained in our Race Equality Action Plan which demonstrate our intention to hold ourselves accountable and be judged on our progress on becoming a truly anti-racist organisation.

We therefore actively encourage and welcome applications from everyone, including applicants with lived experience, those who are Lesbian, Gay, Bisexual, Transgender, Queer (or questioning), Intersex and (asexual) (LGBTQIA+), people with a disability, and people from Black, Asian and Minority Ethnic (BAME) backgrounds.

The Recruitment Advisor looking after this role is Sarah Nicole Birch. If you have any questions about the position, please feel free to drop her an email at