Job description

Zions Bancorporation is transforming what it means to work for a financial institution. We operate in a fast-paced, information-driven environment, which means we need people who bring diverse experiences, perspectives, and expertise to meet ever-changing demands. Your ability to adapt, learn innovate and collaborate with a dynamic team helps us provide exceptional service to our customers and communities.

ETO is committed to helping our employees grow, develop and advance in their career. Our Workforce of the Future, DEI and UpSkilling initiatives allow you to network across the organization, volunteer in our community, and build your technical and soft skills. We believe that investing in your success and well-being is an investment in our customers and our business.

Together we are building a culture that values diversity, celebrates growth and creates a space of belonging for all our team members. Our people are what set us apart and make us great.

We are currently accepting applications for a Banking Operations Procedure Advisor . This position will be a hybrid schedule in Midvale, Utah.

The ideal candidate for this position will the skills and experience necessary to:

Work with and advise business lines and/or internal staff to create and update procedures and information for business owners and/or knowledge-based systems with content for processes, policies, procedures, communication, and training documentation, etc.

Meet with project teams and process owners, serve as subject matter expert, advise on downstream effects of changes, provide necessary procedural support, suggest improvements to processes, and identify possible conflicts.

Research operational questions, projects, audit, and compliance concerns.

Assist with resolving complex problems.

Be responsible to build, edit and maintain web pages.

Work collaboratively with other individuals, groups or departments on knowledge base content, and necessary approvals.

Review content for quality, determine if Meta tag is needed, who is the audience, and other content related needs.

Perform annual review of content and work with business line to re-accredit the instructions.

Document and communicate known errors with work around(s) to minimize service disruption.

Handle and evaluate the requests for new procedures and edits of existing knowledge-based content, troubleshooting for relevant incidents, requests for research, known errors and escalation routes.

Track status of requests for content updates/creation.

Maintain Homepage to ensure efficient and effective results through updating search functions, navigation, alerts, message boards, etc.

Assist with other departmental duties as assigned.

Qualifications

Requires a College degree in business, finance, communications, or a related field and 2+ years of experience in branch and banking operations, policies, communications, knowledge base systems, process and procedures, content management, or other directly related experience.

Experience in grammar, spelling, and editing required.

Web-based training development a plus.

A combination of education and experience may meet requirements.

Solid working knowledge HTML and JavaScript.

Working knowledge of banking operations, processes, procedures, regulations, policies, applications, knowledge base systems, content management process and procedures.

Must have strong listening, problem resolution, and customer service skills.

Require solid interpersonal and communication skills, both verbal and written.

Ability to confer with and advise project teams and process owners, build, edit, and update web pages and the knowledge base systems with relevant information.

Requires solid follow-through and ability to meet deadlines.

Ability to work collaboratively with other individuals, groups or departments.

Ability to research, gather, understand, and leverage information gained in the delivery of required services.

Ability to organize, optimize, and maintain a large repository of information.

Able to work under pressure and to deliver content quickly and accurately.

Ability to handle escalated operations concerns and make recommendations for process changes.

Strong working knowledge of Microsoft Word, Excel, PowerPoint, SharePoint, or related software.

Benefits:
Medical, Dental and Vision Insurance - START DAY ONE!

Life and Disability Insurance, Paid Parental Leave and Adoption Assistance

Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts

Paid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays, and any applicable state holidays

401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience

Mental health benefits including coaching and therapy sessions

Tuition Reimbursement for qualifying employees enrolled in an accredited degree program related to the needs of the business, maximum of $5,250 per calendar year, employees are eligible for the program upon hire

Employee Ambassador preferred banking products

Pay range (depending on experience): $47,000-$55,000

abouteureka.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, abouteureka.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, abouteureka.com is the ideal place to find your next job.