Pay, Perks, and Benefits

• $31.74 ~ $36.74/hr ($16.74/hr base + service charge average)
• 401(k) Retirement Plan with Employer Contributions (upon meeting eligibility criteria)
• Health insurance (Medical, Dental, Vision, Hospital/Accident)
• Life insurance
• Education Assistance Program
• Paid time-off (11-31 days per year depending on consecutive years of service)
• Free daily meals prepared in our kitchen
• Free kayak and paddleboard rentals
• Discounts on rooms, spa, restaurant and more!

About This Position

The Special Events Banquet Captain controls the flow and the tempo of every function of the Banquet department. Responsible for the workflow of the Banquet team as a whole, the Special Events Banquet Captain must understand all positions within the department and have the ability to coordinate the activities of those employees to execute successful catered events

• Train and supervise banquet staff
• Act as primary contact with guests and staff on the floor during banquet functions
• Execute events as developed by the catering department
• Maintain cleanliness and organization of ballrooms, banquet kitchen, office and storage rooms
• Consistently work to improve Banquet Department

Supervisory Responsibilities

• Supervise the Banquet Team during shifts and provide performance feedback or disciplinary recommendations to Banquet Manager
• Ensure Banquet operation in accordance with Alderbrook Resort & Spa standards
• Participate as requested in training new Banquet staff
• Provide immediate feedback as necessary to Banquet team regarding performance issues
• Communicate with the Assistant Banquet Manager regarding any positive or negative critical incidents for departmental employees
• Ensure all interactions with and between coworkers are conducted in a highly professional and efficient manner
• Ensure a safe working environment and attitude on the part of all employees in areas of responsibility

Qualifications

• 3+ years of Banquet/Events experience, required
• Previous hospitality experience, preferred
• 1+ year previous supervisory experience, preferred
• Valid driver license and satisfactory driving record, required
• Valid WA Food Worker Card - required within 14 days from start
• Valid WA Class 12 Alcohol Server Permit - required within 60 days from start
• Friday-Sunday availability required. Weekday flexibility preferred

Successful Characteristics

• Professional: Report to work when scheduled and with a professional and well-groomed appearance. Takes ownership of problems and issues that arise; excellent problem-solving skills.
• Planning: Ability to prioritize tasks and duties.
• Personal: Pleasant personality - provides eye contact, friendly voice, hospitable by nature; service oriented, fast learner, self-reliant, sensitive, tolerant of stress and able to maintain a positive attitude at all times, shows initiative, judgment, desire & ability to work with a diverse staff, well-versed in conflict resolution; commitment to the Resort and fulfillment of the Alderbrook Promise.
• Knowledge of Work: excellent attention to detail, work standards. Computer skills, including MS Office products, SMS, Delphi; Quickly evaluate alternatives and provide solutions to clients and staff.
• Leadership: Always lead by example; work to instill a guest service mentality in all staff.
• Interpersonal: Ability to work/communicate effectively verbally with multiple operating departments. Able to speak, read and write English.
• Work habits: Ability to work independently, autonomously and without supervision, while also able to follow written and verbal instructions when necessary. Able to work long hours and overtime if necessary; Team-oriented; Resourceful.

Physical Demands of the Work Environment

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work Environment: Conditions are those of a typical of a kitchen/banquet environment.
• Physical Demands: Individuals in this position must be able to able to lift and move fragile objects up to 50 pounds. Work may require frequent bending, lifting, a wide range of arm movement, finger and hand dexterity, and may occasionally require long hours standing. Visual identification of equipment, supplies, and work conditions as necessary

Standard Specifications

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently.

A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.

This document does not create an employment contract, implied or otherwise, other than an "at-will" employment relationship. Alderbrook Resort & Spa may amend a job description at any time with or without notice.

Alderbrook Resort & Spa is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, color, sex, creed, religion, age, marital or nursing mother status, pregnancy, national origin, citizenship, the presence of any sensory, mental, or physical disability, veteran status, sexual orientation, gender identity, gender expression, status as an actual or perceived victim of domestic violence, sexual assault, or stalking, or any other status or characteristic protected by applicable local, state, or federal law.