The Sun Valley Resort hosts many venues over a 5-mile area with over 30,000 square feet of banquet/meeting space. We believe in honesty, integrity, and professionalism. We are dedicated to achieving 100% Guest Satisfaction. Our banquet captains are primarily responsible for supervising the banquet staff and coordinating all food and beverage services within the banquet department. Some primary responsibilities are to train the banquet team and oversee the enforcement of hotel standards on setting up the banquet spaces, upkeeping, service, break away, event courses, cleaning, staff grooming, and hygiene. This candidate should maintain and develop the highest level of guest relations. Manage all guest requests, complaints, and queries and ensure that all aspects are communicated to the respective departments

• Meet and greet guests in a friendly and warm manner.
• Coordinate with the event host on all aspects of the banquet function.
• Perform planning and organization functions for the banquet department, such as compiling equipment lists, maintaining the cleanliness of the banquet facilities, training, coaching, and empowering front-line employees.
• Checks banquet rooms, service, and kitchen areas for cleanliness and proper set up, and make sure sufficient supplies and equipment are available for the function.
• Oversee all aspects of assigned banquet function activities, ensuring that food counters are correctly set and ready for execution at the appointed time.
• Ability to respond quickly and accurately to guest requests.
• Display good customer relation skills and take the initiative to greet guests in a friendly manner.
• Plan the event course and orchestrates its completion in a timely, quiet, and courteous manner.
• Observe guests to fulfill any additional requests to perceive when the next course should begin or when the meal is completed.
• Adhering to all banquet standard processes and also resort standard policies and procedures.
• Supervises and trains staff in setting up and breaking down assigned banquet rooms according to contract and managers’ instructions.
• Supervises and trains staff in the service of food and beverages according to standards.
• Discuss any last-minute changes with the banquet team.
• Ensure all guest requirements are set and ready 30 minutes before the event starts.
• Coordinates function details with the banquet, conference planning, and kitchen staff.
• Maintain constant contact with the banquet chef to ensure a conclusion between food production and food service.
• Monitor banquet personnel in the performance of their duties.
• Assist in conducting pre-shift and pre-function meetings.
• Actively participates in the set up of banquet rooms and service of food and beverage to guests.
• Communicate frequently with fellow supervisors and the banquet management team regarding the day’s work progress.
• Communicates frequently with function hosts to ensure that their needs are being met.
• Ensures the host billed all guest checks and signed according to planned arrangements.
• Ensures accurate daily sales reconciliation and postings are completed
• Display awareness and compliance with hotel security, safety, and emergency and energy procedures.
• Monitors the profitability of functions to ensure quality and portion control while minimizing waste and broken or lost supplies.
• Assists the Banquet Manager in establishing maintenance, repair, and cleaning schedules for all banquet equipment and facilities.
• Guide, direct, and motivate banquet staff; provide guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Performs other duties as assigned.
  

Banquet Captain Qualifications:

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• A valid driver’s license is required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
• A high school diploma or general education degree (GED) is required.
• A hospitality degree is recommended but not required.
• Experience in a hotel or resort Banquet Department as a Banquet Captain or Lead Banquet Server in a more extensive operation is required.
• He/She must have excellent customer service and supervisory skills.
• The Banquet Captain must be able to read and comprehend simple instructions, legal documents, short correspondence, and memos.
• He/She must possess the ability to write simple correspondence.
• He/She can effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• He/She must communicate fluently in English with complete comprehension and understanding.
• While performing the duties of this job, the employee is regularly required to stand for long periods, walk, use hands, reach with hands and arms, stoop, kneel, crouch, or crawl, talk, hear, taste, and smell.
• The employee must regularly lift and /or move up to 50 pounds.
  

Work Environment:

The work environment characteristics described here represent those an employee encounters while performing this job's essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is frequently exposed to various outside weather conditions. The employee is occasionally exposed to wet and/or humid conditions, slippery surfaces, moving mechanical parts, extreme cold, and/or heat. Also must be able to work in an environment that is usually loud.

Schedule Requirements:

The schedule will vary but will include working long days, nights, weekends, and holidays as necessary.

Seasonal Benefits: Seasonal benefits change with each season. Please see HR for a list of the most up-to-date benefits.

***Complimentary Seasonal Lift Pass***

• Mountain Biking (summer employment only)
• Hiking (summer employment only)
• Skiing (winter employment only)

Access to

• Ice Rinks
• Bowling Alley
• Driving Range
• Putting Green

Discounts

• Restaurants
• Retail Shops
• Spa/Salon
• Rental Equipment
• Trail Rides
• Gun Club
• Golf
• Tennis

For a full list of openings please visit:
https://www.sunvalley.com/jobs