Job description

JOB PURPOSE:

Responsible for providing a personalized shopping experience to customers around selling beauty products by leveraging the Connect, Inspire, Engage service model and product knowledge. The Beauty Consultant is also responsible for carrying out operational tasks that help drive sales and profit within the Beauty business.

KEY RESPONSIBILITIES FOR THIS ROLE:

Customer Service & Sales
- Proactively approaches customers in a friendly manner to engage, determine needs and help them make buying decisions about desired product.
- Shares product knowledge and application techniques with customers to generate interest and close the sale
- Suggests additional products to customers to increase the basket size
- Introduce customers to Beauty Virtual tools.
- Meets or exceeds prescribed sales goals and productivity standards
- Promotes Find More with customers to drive sales and enhance customer experience
- Actively engages customers to support the company’s Instant Credit Application Process
- Actively engages customers with JCP Rewards and gift card programs
- Listens to customer issues in a calm and agreeable manner to resolve problems
- Understands the local beauty industry competitive landscape and what products / services they offer
- Proactivley supports diverse and inclusive brands in stores that enable us to deliver an exceptional customer experience
Checkout Standards
- Completes Point of Sale checkout processes including returns and re-ticketing merchandise
- Assists with signing and merchandising standards at department checkout counter
- Utilizes Mobile Warrior when necessary to support line management
- Proactively calls for assistance when additional help is needed at checkout
- Notifies leadership when checkout supplies are running low; assists with replenishment of supplies
General Operations
- Takes personal action to replenish products from shipments, stockrooms, and understock including not-for-resale items such as tester strips, applicators, tissue, etc., while ensuring core standards are maintained
- Participates in product tester creation and management including cleaning process
- Conducts sales floor recovery processes to ensure an organized, clean, and hygienic store environment is maintained and set to core standards
- Participates in Merchandise Transfer Out (MTO), Return to Vendor (RTV), Mark Out of Stock & Destroy (MOSD) and Expired

Product processes
- Participates in inventory processes such as cycle counts, stock ledger updates, radio frequency identification scans, and annual inventory, etc
- Completes pricing and signing processes within Beauty department; stays abreast of company beauty marketing efforts
Performance Standards
- Supports company shrink and safety initiatives
- Consistently meets established performance standards for the role, including (but not limited to) product sales, customer service, and productivity
- Meets or exceeds company attendance and on-time standards
- Participates in ongoing skills development through company and/or vendor provided training and skill practice

CORE COMPETENCIES

• Proposes and initiates actions on new ideas that improve our product, stores or practices.

EMBRACES A Listens to ideas and suggestions and applies ideas when appropriate, champions new initiatives.
GROWTH MINDSET Encourages self and others to stretch beyond current capabilities and actively searches for ways to do more with less.

• Acts as a catalyst for change by challenging the status quo and motivating others to make improvements.
• Applies a growth mindset by seeing change as an opportunity to learn and grow.
• Demonstrates business and functional expertise and stays current with developments in the retail industry; applies learning to drive

THINKS company goals.
CRITICALLY Gathers necessary information to fully understand the scope of the problem; applies critical thinking to develop options, identify assumptions and consider impacts.

• Uses fact-based analysis to guide decision-making; summarizes analysis clearly and succinctly and recommends a course of action.

POSITION PROFILE PROFILE LAST MODIFIED: 10/26/22 9:18 AM

• Creates an environment that fosters teamwork, recognizes others’ accomplishments and respects and values differences in the workplace.

DEMONSTRATES Requires high personal and team performance standards, leads by example and motivates others to perform at a higher level.
LEADERSHIP Gives and is open to constructive performance feedback; holds self and others accountable for performance and actions.

• Creates a culture of development by coaching and teaching others.
• Aligns goals, processes, and culture to create momentum and champion a One Team approach.

TAKES Takes responsibility for excellent customer experiences and reliably delivers solutions that meet customer needs.
ACCOUNTABILITY Builds relationships by showing consideration for the perspectives of others and listens first before drawing conclusions.

• Develops positive and inclusive relationships across the organization.

IMPLEMENTS WITH Develops and prioritizes short and long-range plans that are comprehensive, realistic, and effective in meeting company goals.
EXCELLENCE Implements project/plans that are well-organized and efficient, seeks feedback and takes action.

• Effectively delegates work and communicates plans and expectations to others.
• Demonstrates a sense of urgency and acts decisively and quickly.

DRIVES RESULTS Establishes aggressive goals and takes appropriate risks to achieve results.

• Shows confidence when challenged and will do the right thing even when it’s hard.
• Strives to achieve excellent results by creating a culture of continuous improvement.

Job Type: Part-time

Pay: From $13.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Flexible schedule

Schedule:

• Day shift
• Evening shift
• Weekend availability

Supplemental pay types:

• Bonus pay

Experience:

• Product demos: 1 year (Preferred)
• Customer service: 1 year (Required)

Work Location: In person

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