Green Key Resources is representing a Senior-Focused Primary Care Medical Group in Lake Worth, FL who is seeking an experienced Bilingual RN Care Manager / Care Coach to join their team!

The Care Coach is an integral part of clinical rounds and interacts with all levels of nursing and other departments to assure effective utilization of resources that meet the physiological and safety needs of the patient and their families.

Role Competencies:

• Demonstrated ability to create an exceptional patient experience leveraging excellent customer service skills
• Serve as liaisons between doctors, care providers, patients, and patient representatives.
• Effective communication is key to this position to ensure understanding regardless of the communication vehicle; understand the needs and perspectives of others and tailor delivery accordingly; share information appropriately; actively listen
• Interpersonal effectiveness (emotional intelligence): Understand oneself, effectively manage emotions, listen and communicate with respect, and build trusting relationships
• Ability to work well with a team; Develop and manage interpersonal relationships with entire care team
• Responsible for achieving organizational goals and accountable for results. Meet established expectations and take accountability for results; encourage others to do the same
• Strong organization and time management skills with the ability to prioritize, multi-task organize and manage multiple priorities and/or projects using appropriate methodologies and tools
• Self-motivated and committed to achieving best results
• Possess critical thinking skills, independent decision-making capability
• Proactively identify, evaluate, and solve problems with logic and a systematic approach; look beyond the obvious to see root cause issues and creative solutions. Make appropriate decisions in the face of ambiguity. Anticipate and resolve barriers and constraints
• Implement physician approved care plans for patients in the Care Coordination System.

Required Qualifications

• Must genuinely love to work with the Senior Adult population, and desire to work to support them to age well
• Active RN License in the State in which they practice
• Active CPR-BLS from the American Heart Association
• Minimum 2 years prior nursing experience in an acute or post-acute setting, case management or disease management
• High proficiency with computers including Microsoft products, Word, Excel, and Outlook
• Able to engage with patients face to face and telephonic
• Fluent in English and Spanish

Preferred Qualifications

• Prior clinical experience in an acute care, intensive care and/or coronary care or Medical Surgical experience preferred
• RN license, Bachelor’s or Associate degree in Nursing preferred, Certified Case Manager
• Experience with Electronic Medical Records; e-Clinical Works (e-CW)
• ICD-10, CPT codes, HCPCS knowledge preferred
• Managed care experience including knowledge of HEDIS and CMS guidelines

Advantages of this Opportunity:

We offer tangible and intangible benefits such as medical, dental and vision benefits, 401k, tuition reimbursement, vacation, paid holidays, work-life balance, growth, a positive and fun culture and much more.

Next Steps:

If you’re interested in speaking in more detail, please apply today! We are scheduling interviews ASAP.

All your information will be kept confidential according to EEO guidelines.