Description

We're powering a cleaner, brighter future.

Exelon is leading the energy transformation, and we're calling all problem solvers, innovators, community builders and change makers. Work with us to deliver solutions that make our diverse cities and communities stronger, healthier and more resilient.

We're powered by purpose-driven people like you who believe in being inclusive and creative, and value safety, innovation, integrity and community service. We are a Fortune 200 company, 19,000 colleagues strong serving more than 10 million customers at six energy companies - Atlantic City Electric (ACE), Baltimore Gas and Electric (BGE), Commonwealth Edison (ComEd), Delmarva Power & Light (DPL), PECO Energy Company (PECO), and Potomac Electric Power Company (Pepco).

In our relentless pursuit of excellence, we elevate diverse voices, fresh perspectives and bold thinking. And since we know transforming the future of energy is hard work, we provide competitive compensation, incentives, excellent benefits and the opportunity to build a rewarding career.

Are you in?

PRIMARY PURPOSE OF POSITION

Billing Assistant - under direct supervision, performs routine clerical or other office type work and will regularly have contact with customers either verbally or in writing. These include service applications, service requests, collection policies, inquiries and complaints regarding Billing & Collections. Provides coaching and supports other co-workers in their duties as required.

Qualifications

REQUIREMENTS:
High school or vocational school graduate.
Experience demonstrating skill providing customer service.
Experience demonstrating skill communicating with others verbally and in writing.
Experience demonstrating skill performing basic arithmetic (specifically, addition, subtraction, multiplication, division, percentages, averages and rates).
Experience demonstrating skill performing data entry and/or basic calculations in PC-based spreadsheet software.
Experience demonstrating skill using the basic functions of PC-based word processing software (for example, creating form letters).
Experience demonstrating skill using PC-based email software.
Ability and willingness to work overtime and/or work during emergencies with little notice as required.
Ability and willingness to maintain confidential information (for example, customer records).
Ability and willingness to input data into the computer for extended periods of time.
Ability and willingness to lift mail bins or boxes of materials on occasion as well as walking around the building to deliver mail accurately.
Ability and willingness to perform a second role in accordance with Pepco Holdings Emergency Preparedness Guidelines for all employees.
Must successfully pass qualification tests.
Must successfully pass a Criminal History Background Check
Must successfully pass a drug test.

PREFERRED:
Experience demonstrating skill performing clerical duties (for example, filing, distributing reports, organizing records for archive storage, maintaining billing records).
Experience demonstrating skill gathering and analyzing account information in order to resolve customer inquiries and complaints.
Experience demonstrating skill using a customer information system.

Exelon is proud to be an equal opportunity employer and employees or applicants will receive consideration for employment without regard to: age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law.

VEVRAA Federal Contractor

EEO is the Law Poster