Job description
T-Mobile Center is Kansas City’s home for live entertainment and sporting events. Anchor to more than $6 billion of reinvestment in a revitalized downtown Kansas City, the award winning venue has welcomed more than 9 million guests attending over 950 events. Having exceeded attendance and financial projections in each year since opening in 2007, T-Mobile Center is a unique public/private partnership between ASM and the City of Kansas City, Mo.
ASM Global is the world's leading venue management and services company, connecting people through the power of live experience. We are an inclusive culture that strives to be a leader in diversity and social and environmental issues. We create new opportunities for team members to grow and develop their skills and careers.
Job Summary:
Box Office Administrator is responsible for assisting customers of general T-Mobile Center information (i.e., ticket purchases, upcoming events, ticket availability, event selection, and general parking information). Reconcile all sales and Will Call receipts at the end of the shift. Provide support to Ticket Office Management.
Essential Duties:
- Assist customers with general T-Mobile Center information (e.g., event availability, pricing, seat selection and scheduling; general parking information, etc.) in a friendly and professional manner.
- Answer general Box Office phone line and assist customers with ticket purchases using T-Mobile Center’s ticket software (AXS).
- Distribute Will Call tickets to customers for various events.
- Provide back up support to the Box Office Management.
- Accurately reconcile all sales and Will Call receipts.
- Interact in a professional manner when dealing with various internal and external customers, vendors, and staff.
- Provide support to box office management as needed including daily Reports, Maps, Price Sheets, and any other needs to Box Office staff.
- Other duties as assigned.
Required Qualifications (Job Knowledge, Skills, and Education):
- A minimum education level of: High School Diploma or its equivalency
- Minimum a year of related work experience.
- Ability to work in a fast-paced environment.
- Demonstrated ability to accurately and efficiently deal with large quantities of cash or payment methods such as credit cards, checks, and money orders.
- Commitment and willingness to provide excellent customer service.
- Able and willing to work flexible hours including evenings, weekends and some holidays.
- Proficient computer skills in MS Office Programs (Word, Excel, Outlook)
- Excellent written, listening and verbal communication skills and experience.
- Ability to remain in a stationary position at least 75 percent of the time.
Additional Comments:
ASM reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. ASM may require an employee to perform duties outside his/her normal description.
ASM Global is an Equal
Opportunity/Affirmative
Action employer, and encourages Women, Minorities, Individuals with Disabilities and protected Veterans to apply. VEVRRA Federal Contractor.
TMCHR@T-Mobilecenter.com
for applicants requesting a reasonable accommodation.
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