CONAM is a premier multifamily property management company that is dedicated to a culture of excellence. The Business Application Tech will work cooperatively with our associates, internal resources and vendors to resolve issues related to our business application software. By understanding, analyzing, prioritizing, and resolving incidents in a timely and professional manner: the Business Application Technician will contribute to the excellent customer service experience that employees and customers of CONAM are accustomed to receiving.

WHAT WE ARE LOOKING FOR:

We are looking for a Business Application Technician to join our team. (This position is Remote)

Candidates to be considered must reside in one of the following states: California, Arizona, Colorado, Nevada, Oregon, Washington, Texas, Georgia or Florida.

This position is Full-Time | Hourly | Full Benefits and Bonus Program eligible.

Pay Range: $26 - $28 / Hour

Duties and responsibilities

Responsibilities include, but are not limited to, the following:

Knowledge, Skills, and Abilities

• High school diploma or GED required, college education or equivalent certification path preferred
• Minimum (1) years’ of experience in a with a medium or large employer with centralized support resources in a customer service position
• Strong Microsoft Office skills including Excel spreadsheet generation and management
• Prior experience supporting residential property management software (Yardi and /or RealPage)
• Experience partnering with offshore resources to create one strong geographically diverse team
• Knowledge and understanding of affordable housing programs (HUD, LIHTC, HOME), certifications a plus
• Knowledge of basic accounting principals
• Experience working in an IT support environment including helpdesk or call center
• Comfort with flat files, FTPs and task scheduling
• Understanding of relational databases
• ITIL certification(s) a plus
• Effectively communicate (written and verbal) with individuals at all organizational levels
• Ability to gather, interpret information effectively and conduct research into a wide range of subjects as required
• Strong organization skills including prioritization of tasks and attention to detail
• Proven ability to manage multiple assignments, under tight deadlines, often with
• competing priorities and complexities
• Function well in a team as well as a setting with limited supervision
• Robust problem-solving and logical analysis skills, as well as effective troubleshooting and diagnostic skills
• Strong interpersonal skills-including verbal, written communication skills and excellent listening skills
• Excellent track record of delivering accurate, high-quality, enterprise grade solutions
• Commitment to excellent customer service for internal and external customers

Please Note: Job pay bands are available upon request. Job pay bands are established based on a multi-state national range. All job offers will consider a wide range of factors to include geographic location, benefits, including discounted housing (if applicable specific to the position and location) market conditions, internal equity, as well as candidate qualifications, such as skills, education, and experience.