Job description

Position - Business / Customer Administrator

Mission Service Companies is looking to hire a Business/Customer
Administrator. This is an administrative team seat with upward growth into leadership possibilities. This position will serve as a primary point of communication to our internal operations teams as well as our external customers.

Details / Requirements
● Position - Full Time
● Pay - Salary
● Location - Lubbock, TX (MSC Offices)
● Education - Diploma / Degree (Preferably)
● Experience - 3+ Years (Professional)
● Start Date - May 1st, 2023
● References - 3 to 4 (Personal & Professional)

About us
Professionally - Mission operates as a vertically integrated service company in Lubbock and the surrounding West Texas areas. The company has multiple entities under the Mission umbrella to provide top quality local services which include:

● Landscape & Maintenance - Lawn & Property Maintenance
● Turf Solutions - Yard Treatment Plans & Weed Control
● Exteriors - Landscaping Renewal & Construction
● Irrigation Services - Repair & Installation
● Hydromulching - Erosion Control & Seeding
● Energy Solutions - Bare Ground Sterilants

Our Core Focus - To enrich the lives of those associated with our biblically-focused companies through top quality service and professional opportunities.

Core Values
● Serve - We enrich the lives of our customers, our team and

ourselves.
● Called - We believe God created all work, that it is good and we have

been entrusted with each relationship and service opportunity.
(Colossians 3:23)

● One Step - We go beyond what is expected, leaving everything better than we found it.

● Radically Generous - We believe in sharing and stewarding the resources that we have been blessed with among team members and the communities we serve.

● Empower - We believe individuals should work in their unique abilities and push to become the best version of themselves and better the team around them.

Key Responsibilities / Primary Outcomes

● Customer service via multiple communication channels.
● Internal and external communication with the team.
● Assist customers with day-to-day operations, and follow up with required documentation.
● Ability to coordinate & schedule meetings with organizational leaders and customers.
● Managing customer timelines / accounts; answering questions, and assisting where needed.
● Manage incoming calls, text and emails, and dispersing to appropriate team members / responding when necessary.
● Tracking of important customer information and reporting company scorecards at weekly meetings.

To Enjoy & Thrive

● Excellent customer service skills - willing to go above & beyond for customers to have exceptional experience with us.

● Compassionate & Caring
● Excellent at problem solving and conflict resolution.
● Ability to handle emotions, and not be easily rattled.
● Able to work full-time.
● Diplomatic with customer concerns & questions.
● Team Player
● Proficient in grammar & ability to translate messages.
● Eye to Eye with Mission’s Core Values and Mission.
● Reliable, Self Proficient
● Proficient in social media, new technologies and ability to learn softwares.
● Excellent time management skills
● Ability to work 8am to 5pm, and enjoy multitasking.

Benefits / Growth

Growth opportunities will be discussed in depth during the interview process. We understand how important they are to any job. We are seeking a person with a true desire to buy into our vision and make it their own.

90 Day trial period for both parties to serve as an opportunity to “try before you buy.”

● iMac and Office provided.
● Profit sharing opportunities for all entities when established.
● Vesting PTO schedule / Paid holidays with flexible winter schedule.
● We always prioritize family, especially events for children.
● No health coverage is currently offered.

Let's Go!
For more information on our hiring process, any questions on this posting or to apply for this position, please email our Executive Administrator,
Tabatha Perkins.
Email - tabatha@missionservice.co

Job Type: Full-time

Pay: $40,000.00 - $45,000.00 per year

Benefits:

• Paid time off

Experience level:

• 3 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• No weekends

Work setting:

• In-person

Work Location: One location

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