Dexteritech (DTS) is seeking a skilled Business Process Expert to support our Department of Veterans Affairs (VA) Office of Information and Technology (OIT) customer. The environment is dynamic, and the client needs are often evolving. Flexibility and forward-thinking views are important for success.

Primary Responsibilities

• Extensive knowledge in business process and system analysis, design, improvement, and implementation efforts and in translating business process needs into technical requirements.
• Provide expertise in change management and training support.
• Provide organizational and strategic planning for a wide variety of technical and functional environments.
• Provide expertise in the following areas, including but not limited to, Configuration Management, Strategic Planning, Knowledge Management, Business Analysis and Technical Analysis.
• Analytically and systematically evaluates problems, workflows, and organizations and develops appropriate plans of action.
• Applies business process improvement practices to business process modernization projects.
• Perform process design and improvement work under the direction of Government resources.
• Plan discovery assessments: improvement or design planning (to include recommendations for appropriate process improvement and design methodologies), proposing and defining performance metrics, developing and implementing measurement plans, performing As-Is and To-Be analysis (including workflow maps), developing courses of action for government consideration, and implementation of selected actions.
• Develop and manage implementation plans, SOPs based on Government identified processes, development and delivery of training materials, development of communications products.
• Provide process improvement/design plans that include methodology recommendations; Discovery analysis that include problem statement definition, scope definition, high-level process mapping, AS-IS/TO-BE documentation, and measurement plans; improvement recommendations for current performance assessments, root cause analysis, and To-Be Analysis; Implementation planning including development and testing plans, change management plans, and training plans; implemented solutions including SOPs, process documentation, training materials, and communications; and control assessment including post-implementation performance analysis and retrospectives.

Minimum Qualifications

• Master’s Degree (10 years of additional relevant experience may be substituted for education)
• 10 years’ related experience required.
• Experience in the analysis of IT business and information environment, activities, and events
• Deep knowledge of data analysis, trend finding, patterns and the ability to identify risks and offer solutions for improving processes that will improve overall agency performance
• Ability to rapidly prioritize competing requirements
• Ability to understand and simplify customer requirements
• Ability to communicate end user feedback to technical and design leads
• Exceptional communication skills
• Strong understanding of Software Development Life Cycle (SDLC)
• Process Improvement/ Process Design practices, such as:
  
  • Six Sigma
  • Lean
  • Total Quality Management
  • Theory of Constraints
• Business Analysis
• Proven knowledge of industry standards
• Ability to obtain and maintain a Tier II Moderate Risk Background Investigation.
• Legal authorization to work in the U.S.

Desired Qualifications

• Experience supporting large Cabinet-level federal agencies, ideally the Department of Veterans Affairs.
• Provide expert guidance to optimize systems, procedures, and processes, evaluate operational and program effectiveness and develop solutions to make improvements or address performance issues.
• Strong project management, analytical thinking, and problem-solving skills
• Ability to get up to speed quickly on complex issues; desire to work in a fast-paced, rapidly evolving environment.
• Capable self-starter with a drive to get all types of work done and high attention to detail.
• Excellent ability to communicate across most mediums and settings.
• Knowledge of military and Veteran populations.

Planned Systems International provides our customers with value-added management consulting and information technology services that consistently deliver success, and we are recognized as a world-class provider of innovative solutions that benefit mankind. From Systems Lifecycle Support and Healthcare IT Solutions to Network and Desktop Solutions and e-Business, PSI is focused on making our clients’ businesses run smoother and better. With a highly trained technical staff, we apply state-of-the-art information technologies, the industry's most advanced methodologies, and broad-based support services to clients in U.S. Government agencies and the commercial sector.

PSI is an Equal Opportunity Employer.
All qualified candidates are encouraged to apply, including:
Minorities, Women, Individuals with Disabilities, and Protected Veterans.
NOTE TO JOB SERVICE: VEVRAA Federal Contractor requesting priority referrals of Protected Veterans.