Job description
Position Description
The Business Support Product Manager serves as a designer responsible for aligning and improving core business processes in Region North America to drive customer success. The Business Support Product Manager acts as liaison between the development team and end users by defining product features necessary to create value in all our core processes. They plan, direct and coordinate continuous improvement activities, working closely with all aspects of VFS end to end processes from business development and originations through to end of lease and remarketing.
Responsibilities
- Responsible for determining the expectations of customers and dealers on new or already existing products
- Responsible for identifying internal and external user needs and working with cross-functional teams to manage implementation of product releases.
- Refine processes to support development of automation
- Identification of market trends to ensure proposed solution delivers the newest ideas and the most up-to-date features
- Responsible for conducting demonstrations of product to both internal and external users and making revisions to features after every iteration, as needed
- Contact customers and end users to obtain information on expected product features
- Analyze customer usage and feedback to determine features or components that will add good value to a product
- Assess product value stream to identify areas that require improvements and prioritize features according to business need
- Create test plans and coordinate User Acceptance Testing actions necessary to identify software/system defects and adherence to business specifications
- Develop timelines for release dates and content
- Accept or reject work results produced by the software development team
- Manage and develop product backlog, as well as user stories backlog for implementation
- Utilize creative approaches to problem solving and quality deliverables supporting business needs
- Monitor the progress of product development, as well as plan for product release
- Measure product performance as well as value delivered in order to make adjustments where necessary
- Responsible for the payback of product or process implementation (ROI)
- Provide reports to update management and stakeholders on product development operations
- BS/BA degree in Business or related field
- 5+ years of experience in Financial Services organization
DESIRED COMPETENCIES and SKILLS
- Customer Focus: Building strong customer relationships and delivering customer centric solutions.
- Proactive in looking to add value and improve processes
- Ability to coordinate and organize multiple transactions and deadlines
- Self-directed with the ability to adjust in a dynamic environment
- Proficiency in using MS Office 365 and financial software packages.
- Experience with BI tools such as Power BI and Qlik.
- Strong working knowledge of Salesforce
- Salesforce Administrator Certification a plus
- Strong background in financial services operations is preferred
- Integrity and trust: Seen as a direct, truthful individual who presents facts in an appropriate and helpful manner, keeps confidences and admits mistakes. Exercises good judgment and decision-making abilities
- Cultivates Innovation: Creating new and better ways for the organization to be successful.
- Tech Savvy: Anticipating and adopting innovations in business-building digital and technology applications.
- Collaborates: building partnerships and working collaboratively with others to meet shared objectives.
- Business Insight: Applying knowledge of business and marketplace to advance the organization’s goals.
- Nimble Learning: Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder.
- Strong verbal and written communication skills
About us
The Volvo Group drives prosperity through transport solutions, offering trucks, buses, construction equipment, power solutions for marine and industrial applications, financing and services that increase our customers’ uptime and productivity. Founded in 1927, the Volvo Group is committed to shaping the future landscape of sustainable transport and infrastructure solutions. Countless career opportunities are offered across the group’s leading brands and entities that share a culture of Trust, Passion, High Performance, Change and Customer Success.
www.volvogroup.com/career.
At Volvo Financial Services, we are working together to shape the world we want to live in. As the captive finance arm of the Volvo Group, VFS provides financial services and solutions that meet the needs of our customers’ evolving business. Through our dedication to innovation, we support society in its adoption of sustainable transport and equipment solutions. VFS is headquartered in Greensboro, North Carolina, USA and serves Volvo Group customers and dealers in more than 50 markets
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