Busser:

ROLE PURPOSE:

To ensure Guests are seated at a clean and properly set table within the shortest amount of time possible. To maintain the cleanliness of restroom facilities and the perimeter of the building and parking lot. To work with W/Ws and Hosts/Hostesses to ensure Guests receive excellent service.

KEY RESPONSIBILITIES & ACCOUNTABILITIES:

• Promptly cleans and resets tables after each Guest's visit
• Offers assistance to Guests by clearing away dishes and glassware, and refilling beverage
• Prepares non-alcoholic beverages to help Team Members serve Guests
• Assists with Guest needs as they arise, including but not limited to the below-mentioned cleaning expectations:
• checking cleanliness of the busstand from previous shifts and notifying Managers of any problems
• setting up the busstand, restocking, and preparing the busstand for shift change
• checking high chairs and booster seats for cleanliness when resetting tables
• cleaning and sanitizing throughout shifts, including taking out trash as needed

KEY DECISIONS:

Influences:

• Guest Experience
• Issues around cleanliness and sanitation

MEASURES OF SUCCESS:

• Consistently fulfills the Key Responsibilities and Accountabilities above
• Guest satisfaction scores
• Cleanliness and sanitation

QUALIFICATION REQUIREMENTS:

• Must be able to read menu items
• Must be able to clearly communicate Guest needs to other Team Members
• Must be able to hear well amongst loud background noise in order to answer telephones and respond to Guest requests
• Must be able to lift and carry sacks, cases, and bus tubs of up to 70 lbs, up to 20 times per shift, and place these items on high shelves and in walk-in freezers
• Must be able to reach, bend, stoop, and wipe frequently
• Must be able to stand and walk during an entire shift

COMPETENCIES:

PASSION FOR THE GUEST You actively contribute to fun, friendly, and engaging service.

• Understands how the role impacts overall operations
• Displays a caring attitude towards all Team Members and Guests
• Contributes to the Guest experience by performing the job competently
• Demonstrates a service-oriented attitude by anticipating needs and providing support to those who are directly serving Guests
• Handles special requests in a responsive and positive manner
• Utilizes customer feedback to provide a better Guest Experience

COMMUNICATION You keep the lines of communication positive, open, and productive.

• Responds positively to conflict situations and works to find appropriate solutions
• Keeps interaction positive and productive; avoids conveying negativity
• Shares information with others to raise awareness of potential needs and changes
• Listens carefully and attentively to others without judgement
• Asks thoughtful questions to ensure proper understanding of messages being conveyed
• Contributes to pre-shift meetings by providing relevant updates and asking appropriate questions

PASSION & INITIATIVE You keep it fun and keep up with the pace.

• Displays passion, energy, and pride in doing the job
• Works with a strong sense of urgency and drive; pushes for quick, yet efficient results
• Focuses on the way tasks are approached, not just their completion
• Takes independent action to improve existing systems and procedures
• Enthusiastically promotes the TGI Fridays brand and menu

RELIABILITY & ACCOUNTABILITY You work hard and deliver quality results.

• Arrives on time and ready to work in dress code appropriate attire
• Attends all required shift meetings
• Minimizes waste and costs (e.g., maintains proper rotation of inventory)
• Responds to complaints about food quality with a sense of responsibility and solves problems quickly and effectively
• Uses good judgment and acts with integrity in all dealings; demonstrates consistency in words and actions

FLEXIBILITY & STRESS TOLERANCE You know that anything can and will happen and handle uncertainty in a calm, controlled manner.

• Responds to daily challenges and obstacles with confidence
• Easily adjusts to meet changing demands
• Prioritizes and multitasks effectively to ensure all tasks are completed by the end of the shift
• Maintains an even-tempered demeanor even in stressful situations
• Responds calmly to problems and controls emotions
• Handles self in a professional manner at all times

TEAMWORK & COLLABORATION You fuel an environment where everyone pitches in and gets along.

• Recognizes the importance of working together
• Actively promotes cooperation, respect, and acceptance of all Team Members
• Establishes positive and supportive working relationships with all Team Members to maintain a productive environment
• Takes on additional responsibilities to ensure proper coverage during rush times
• Reaches out to Team Members when necessary to ensure timely completion of all tasks
• Takes advantage of opportunities to set an example for new or inexperienced Team Members