The Caesars Rewards team is located at the main entrance to our casino and is often the first impression our guests receive. We are hiring a great service leader to lead this team as a Supervisor 1. In this role you can expect a schedule typically working estimated 2pm-10:30pm with days off initially Monday-Tuesday or Tuesday -Wednesday off. This is an hourly position starting at $18hr. Best in Class Benefits are available after 90days of employment.

• Provide direction and guidance to Total Reward staff to ensure superior and timely service.
• Interact with guests throughout the casino to increase awareness and utilization of Harrah’s Total Rewards program and benefits.
• Provide service and technical training to Total Rewards staff.
• Monitor and adjust schedules to ensure appropriate staffing level/coverage is maintained.
• Issues new and replacement Total Rewards Cards to guests.
• Assists guest with all data integrity account issues; to include combined accounts, out of sync mail files, suspended accounts, pin creation, changes and resets, returned mail, and research all account discrepancies and inquiries regarding tracked play and coupons.
• Prohibited from adding points to players accounts.
• Performs all routine opening/closing responsibilities.
• Manages customer lines and sign messages.
• Resolves guest/host conflict.
• Facilitates communication between the Total Rewards department and other departments.
• Authorizes Total Rewards comps in excess of $500.
• Ensure compliance with internal regulations and Missouri Gaming Commission regulations.
  

High School Diploma. Excellent communication and organizational skills. Must be able to type 30 - 35 word per minute. Previous computer skills preferred. Must enjoy working with the public. Displayed leadership ability. Previous experience working in a customer service position.

Physical Requirements:

This position may require long periods of sitting, standing. Must be able to lift up to 40 pounds on an occasional basis, reach above head occasionally, bend below knee level occasionally, and rotate torso periodically. Must be able to read, write, and understand basic English.

Licensing and Certification Required :

Employees may be required to obtain a Missouri Gaming Commission license. The initial license is paid for by the employee through payroll deduction. All subsequent renewals for the license are paid by Harrah’s North Kansas City.

DISCLAIMER:
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

Revised 7/2012