Call Center Agent

The Case Development team fuels the heart of BRG’s work by identifying cases for our internal teams. Without a consistent stream of cases, BRG cannot achieve its goals. As the Call Center Agent, you are responsible for achieving a daily goal of identified cases and creating recovery opportunities for BRG. The role is an opportunity to work inside a hard-working team mixed with seasoned and new employees with both established and new responsibilities.

To succeed in this role, you must have a strong attention to detail, critical thinking and problem-solving skills and are motivated, well organized, and flexible. This is a unique opportunity to join a prestigious and growing company in an expanding field. If you are looking for a rewarding position working with great people, this is the place for you!

KEY RESULTS

Case Development’s primary metric is the number of identified cases, and its secondary metrics are (a) the quality and consistency of information provided on those cases and (b) the consistency and punctuality of work attendance.

RESPONSIBILITIES

• You will review medical claims files to determine liability/recovery potential

• You will handle incoming and outgoing calls to members, attorneys, third party administrators, and insurance adjusters
• You will recognize patterns in accident listings, medical claims data, and matters with recovery potential to improve overall accuracy and case creation volume
• You will obtain all contact information for each party involved in a case
• You will review letters and other correspondence from law offices and insurance adjusters

DESIRED BACKGROUND

Our backgrounds are varied at BRG. If these statements sound like you, you might be a good fit for this role:

• You know how to work well in a team-oriented atmosphere
• You know how to work well in an inclusive and diverse workplace
• You are a motivated and organized person

BENEFITS

• Health Insurance: BRG pays 100% of their employee’s premium
• Voluntary dental insurance, vision insurance, and life insurance
• Short-term disability benefits (100% of premium paid by BRG)
• 120 hours of paid time off for full-time employees
• 401(k)

TRAINING

• The process and basics of insurance subrogation
• Use and navigation of our proprietary software
• Basic Microsoft and phone skills
• Other job-specific duties