Job description

About CWG
Connections Wellness Group is committed to providing dynamic, holistically enriching mental health services. Our team of psychiatrists, counselors, and therapists are trained to foster lasting solutions for their patients through a variety of proven approaches, including individual and group therapy, full-service psychiatric care, and, where warranted, partial hospitalization programs. We are proud to offer premier telehealth and teletherapy services as an option for most of our programs. Quality of life is possible. Our team provides life-enriching care that connects clients back to what matters most while establishing a clear path to long-term wellness.

POSITION SUMMARY
The Call Center Specialist (CCS) will be responsible for maintaining a therapeutic environment in the lobby while clients wait for their appointments. Staff will also be responsible for answering phones, scheduling appointments/assessments, and collecting payment at time of services rendered.
QUALIFICATIONS
Education: High school diploma or GED
Experience: A minimum of two (2) years’ experience in customer service, preferably in medical or psychiatric setting.
Additional Requirements: A thorough knowledge of HIPAA compliance and Connections Wellness Group, LLC policy and procedures.
PRIMARY RESPONSIBILITIES

• Answer phones promptly utilizing the skills/techniques approved by Connections Wellness Group, LLC (CWG) administration.
• Schedule appointments as requested for all new and current clients via approved CWG electronic medical record system.
• Refer clients as appropriate to other departments within CWG (Assessment, Business Office, Nursing, Medications, etc.)
• Ensure all documentation with regards to client communication, provider communication, etc. are completed in a timely manner (within 24 hours of occurrence).
• Ensure initial forms are completed as appropriate for all new and current clients.
• Maintain a clean and tidy waiting area for Connections Wellness Group, LLC clients.

Note: The essential job functions of this position are not limited to the duties listed above.
KNOWLEDGE, SKILLS, AND ABILITIES

• Exhibit strong written and verbal communication skills.
• Exhibit basic computer skills including, but not limited to:
• Microsoft Office
• Email Correspondence
• Electronic Medical Record System
• KIPU EMR & CRM, Simple Practice
• Exhibit good judgment in briefly assessing client needs and referring to appropriate providers/programs (i.e., referring for PHP/IOP screenings, referring to providers with certain specialties, etc.).
• Knowledge of facility policies and procedures.
• Ability to use good judgment and keep the information confidential.
• Ability to react calmly and effectively in an emergency.

Job Type: Full-time

Salary: From $16.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• 6:00 am - 2:30 pm

Ability to commute/relocate:

• Denton, TX 76210: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• Computer skills: 1 year (Required)
• Customer service: 1 year (Required)
• Microsoft Office: 1 year (Required)
• Phone etiquette: 1 year (Required)

Disclaimer

Applicants who have been patients of any program or provider at the facility are eligible for employment under the conditions outlined below: For private practice therapy and medication management, the applicant must have discontinued and/or transferred their treatment to a provider or providers outside of the facility. For PHP/IOP services, the applicant must have discharged from the program at least 2 years prior to applying for employment.

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