Job description

Effectively trains all personnel in the proper performance of all job duties (reservations, PBX, operator, etc.) and thereafter ensures that all guests are treated in a prompt, professional and courteous manner. Prepares and effectively trains employees in emergency procedures.

Duties & Responsibilities:

• Effectively counsels, guides and instructs employees in the daily performance of their duties and makes appropriate personnel recommendations to Accommodations Manager.
• Possesses complete knowledge of all departmental procedures and appropriately oversees and assists in the administration of the department.
• Effectively trains all personnel in the proper performance of all job duties (reservations, PBX, operator, etc.) and thereafter ensures that all guests are treated in a prompt, professional and courteous manner. Prepares and effectively trains employees in emergency procedures.
• Efficiently operates LMS program for processing hotel reservations and assists with booking groups into hotel.
• Always schedules employees to ensure that there is sufficient workforce available to provide the most efficient guest service possible.
• Interfaces with all other departments as required. Accurately maintains logs for various departments. Consistently provides a daily Projected Occupancy report for Hotel department as well as other reports as required.
• Demonstrates the ability to accurately apply Aspire application for call handling while ensuring that all representatives use the application.
• Ensures the daily management of room inventory control and adjusts selling strategies to maximum yield.

Minimum Qualifications:

• Must have at least a 2 year college degree.
• Experience in a leadership role required.
• Must have hotel, computer and telephone experience.

Job Type: Full-time

Pay: $37,000.00 - $40,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Evening shift
• Weekend availability

Ability to commute/relocate:

• Oneida, NY 13421: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Microsoft Office: 1 year (Preferred)
• Call center: 1 year (Preferred)

Work Location: In person

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