Want to work in a dispensary that values its employees as much as its patients? Does a supportive and inclusive environment driven by feedback and opportunity for development and growth appeal to you? Come join us at Insa Cannabis, where we're in the business of making your day better! Here at Insa we create the best possible patient experience through authenticity and are driven by a true passion for what we do. Our culture stems from our core concept: “We sell cannabis for real life”. We will always have an open heart and mind to all. Insa is the result of two childhood friends simply wanting to bring cannabis to real people and we're looking for people to help realize that vision in the state of Florida!

We offer a generous vacation and sick pay package and Company-sponsored health, dental, and vision plans, in addition to other insurance options. We also offer 401K with generous company match as well as fun perks such as employee discounts and free swag.

Position Summary

The Retail Lead performs the same customer service duties as a Retail Associate, but also provides support to management, including assigning daily division of duties and resolving issues. Retail Leads must possess leadership skills and expertise with regard to Insa policies, procedures, and cannabis regulations.

Responsibilities & Duties

• Provides friendly, knowledgeable, and compassionate customer service to customers and advises them on their unique needs and preferences
• Performs transactions using computerized point of sale system and ensures accurate cash handling
• Performs order fulfillment and restocking as needed
• Uses expertise to educate customers on the brand, product options, and regulatory compliance
• Organizes daily division of duties for Associates to ensure floor is stocked and prepared for sale and that storefront is clean and organized to maintain brand standards
• Performs daily setup closing procedures including assignment of radios, creating daily schedule, stocking and closing registers, and allocating labor during high-volume periods; provides coverage to Associates during meal breaks
• Maintains a calm demeanor during high-volume times to ensure customer satisfaction
• Assists Retail Associates with resolving customer concerns and/or complaints using prescribed procedures, including de-escalation techniques when necessary
• Maintains open communication with Inventory Specialists to understand availability of products
• Maintains compliance with Company SOPs and OMMU regulations, including sales limits and proper checking of ID specifications
• Willing and able to accommodate a flexible schedule, including evening, weekend, and holiday work

Qualifications & Skills

• Must be at least 21 years of age
• High school diploma or GED required
• Previous retail, hospitality, and/or customer service experience required
• 1 – 3 years of leadership experience preferred
• Basic computer skills required; POS software and cash management experience preferred
• Basic math skills including adding and subtraction required
• Outgoing, friendly, and enthusiastic attitude required
• Must have a reliable personal vehicle
• Must be able to pass a background check in accordance with state regulations

Competencies

Attention to Detail – Ability to perform accurate transactions and maintain compliance with complex regulations

Confidentiality – Ability to maintain confidentiality when handling sensitive information

Customer Relations – Ability to provide professional customer service and positively represent the Insa brand

Leadership – Ability to lead others in achieving duties and assignments. Ability to set a positive example of Company core values for others

Physical Requirements

Physical Requirements

• Ability to stand and walk for an 8+ hour shift

• Ability to lift and carry up to 50lbs occasionally

• Ability to stoop, kneel, and bend at the waist

• Visual acuity needed for viewing computer screens and fine print

• Manual dexterity needed for performing transactions

Workplace Environment

• Busy retail environment with moderate noise level

• Indoor/outdoor environment with exposure to seasonal temperature changes

• High volume work during peak hours, events and holidays