Job description

JOB SUMMARY

Enhances the growth of gaming revenues through the development of our customer base. Maintains relationships with valued gaming guests and markets our gaming product to potential high-limit guests.

GENERAL REQUIREMENTS:

• College degree preferred.
• Two (2) to five (5) years Host or Player Development experience in a major gaming operation of similar size and stature.
• Must have strong telemarketing skills.
• Computer literate in PCS, AS400 and Microsoft office preferred.
• Must possess excellent interpersonal, communication, team-building and problem-solving skills.
• Must be resourceful and highly motivated in seeking out new VIP opportunities.
• Must be able to work effectively across all departments.
• Must be able to read, write, speak and understand English.
• Must be willing to adhere to all Louisiana gaming regulations and guidelines.
• Must be willing to work any shift and any day when necessary.
• Must be able to work extended hours during special events, including limited overnight travel.

ESSENTIAL JOB FUNCTIONS:

• Identifies premium slot and table players with emphasis on developing relationships with players.
• Assists in the development and implementation of new programs and promotions to ensure a steady flow of high quality patronage.
• Provides direction, support, and developmental training for casino hosts to achieve Caesars’ goals and objectives through the fair application of all policies and procedures.
• Acts as a role model and coach while developing employees using a consistent, approachable demeanor and clearly articulated expectations.
• Serves as a leader for employees while fostering teamwork, employee morale, motivation, and open communication.
• Ensures timely and accurate performance appraisals and accurate work history entries.
• Responsible for complete data entry of player information, contacts, letters, phone calls into PCS system.
• Increases market share and company profitability in accordance with all gaming regulations.
• Develops and promotes special events with target areas as directed.
• Makes reservations for high-end guests as appropriate.
• Represents management at special events and promotions.
• Greets and hosts high-end customers, and maintains the highest levels of courtesy, friendliness and hospitable attitude throughout.
• Tracks guests’ visits, arranges transportation and accommodations and provides complimentaries according to established guidelines.
• Travels to various markets to meet new potential high-end players.
• Remains informed of competitive promotional methods.
• Ability to meet the attendance guidelines of the job and adhere to departmental and company policies.
• Ability to maintain confidentiality of VIP information.

DEMANDS NECESSARY TO COMPLETE ESSENTIAL JOB FUNCTIONS:

PHYSICAL & MENTAL:

• Must be able to move quickly around property.
• Must be able to bend, crouch, kneel, twist and work at a desk.
• Responds to visual and aural cues.
• Must be able to work independently and proven to be self-motivated.
• Must have the manual dexterity to operate a computer and other necessary office equipment.
• Must present a well groomed appearance.

WORK ENVIRONMENT:

• Must be able to continuously maneuver around office and casino.
• Must be able to respond calmly and make rational decisions when handling guests’ needs.
• Must be able to tolerate areas containing second hand smoke.

CAESARS RESERVES THE RIGHT TO MAKE CHANGES TO THIS JOB DESCRIPTION WHENEVER NECESSARY.

Job Type: Full-time

Pay: $40,000.00 - $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Paid time off
• Referral program

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Bossier City, LA 71111: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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