Job description

Who are we?

At Rose Hill Family Physicians, we are in the business of improving the standard of healthcare for the patients as well as those who serve them. (That means us!) For us, doing everything we can to keep our patients' needs at the center of our daily focus, while maintaining a strong family/team atmosphere is our objective. As an innovative primary care provider, we offer convenient, accessible, cost-effective, compassionate, health care services, generating industry-leading patient satisfaction, quality of care and quality outcomes. Welcome to a new kind of care!

Role Description

This open Certified Medical Assistant position will be the perfect fit for a medical assistant who is friendly, compassionate, responsible, charismatic, and reliable. The ideal candidate will be articulate, organized, and detail oriented. He/she/they will have a pleasant manner, excellent written and verbal communication skills and a strong desire to become part of an amazing team of other health care professionals whose daily goal is to deliver high-quality, compassionate customer service and care.

Core Responsibilities

• Meet, greet, and assist patients promptly, efficiently, and in a professionally pleasant and friendly manner
• Comfort, care and celebrate patients by anticipating anxieties, answering questions, and empathizing with their fears, pain, joys and accomplishments
• Compassionately administer injections, perform EKG's, and audiograms. Accurately set up room for patient exams and procedures. Kindly and efficiently render any other therapeutic treatment as instructed by the provider.
• · Gently, kindly and accurately schedule appointments for patients with this office and for routine and diagnostic testing, or with specialty providers as needed/directed by the provider.
• Answer and screen/triage patient phone calls and walk-ins, greet patients in a professional and timely manner; project proper professional verbal and written communication, all while showing patience and understanding.
• Accurately and completely document patient data in the patient's electronic medical record in a timely and efficient manner.
• Room patients, obtain vital signs, triage and prepare patients for the provider to facilitate smooth, timely flow through the office. Anticipate the needs of the patient and provider and kindly assist patients and providers in medical examinations.
• Communicate enthusiastically and effectively with insurance companies. Verify patients’ insurance and obtain the proper prior authorization/referral as needed.
• Schedule and reschedule appointments, as well as coordinate walk-in patients in a gentle and kind manner
• Answer phone calls and LiveChats promptly and relay messages, when necessary, with a professional, happy tone
• Contribute to the team with other duties as necessary

Qualifications

• 1-2 years of Medical Assistant experience, preferred
• High school diploma or equivalent, required
• Associates degree, or trade school training preferred
• Medical Assistant Certifications, preferred

What are we looking for?

• Excellent verbal and written communication delivered with compassion and friendliness
• Ability to understand HIPPA regulations and maintain the confidentiality of our patients and the practice
• Remain calm under pressure
• Use critical thinking skills to determine the best course of action for our patients and providers
• Strong computer skills past experience with electronic medical records
• Strong attention to detail
• Team player
• Efficient time management and workload prioritization
• Strong multitasking skills
• Strong understanding of common medical terminology

Schedule

• 8-hour shifts

Monday-Friday

• One location

Job Type

• Full-time

Salary

• From $17.00 per hour
• Rate is determined by level of experience and education

Benefits

• 401(k)
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid annual leave
• Vision insurance

Office Culture

We aspire to:

• Deliver WOW through the customer/patient experience
• Embrace change
• Create fun and a little “weirdness”
• Grow and learn from our patients and each other
• Encourage and support true work / life balance
• Reward and praise dependability and teamwork
• Be empathetic, inclusive and open minded
• Pursue and reward growth and learning
• Build open and honest interpersonal relationships with patients and co-workers
• Build a positive team and family atmosphere
• Do more with less
• Be passionate and determined
• Be humble and kind

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Medical specialties:

• Primary Care

Schedule:

• Day shift
• Monday to Friday
• No weekends

Work setting:

• Clinic
• In-person
• Office
• Outpatient

Ability to commute/relocate:

• Cambridge, MD 21613: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Medical office: 1 year (Required)

License/Certification:

• Certified Medical Assistant (Required)

Work Location: In person

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