Job description
Description
This is for two (2) full-time project Management Analyst 5 positions.
Project is currently funded through February 2025 with possibility of extension.
Make a difference.
Within the Center of Innovative Solutions and Program Excellence (CISPE) in the Executive Office of Innovation and Technology Division (OIT), the Change Practitioners (MA5) will support the successful implementation of the 988 Call Center project.
The 988 Call Center Project is a large, complex, and multidimensional effort spanning organization changes across the Department of Health.
One Change Practitioner (MA5) will focus on change management internally, while the other Change Practitioner will focus on change management in coordination with external partners.
The Change Practitioner supports this project and initiatives by:
- Providing expert-level organization change management through changes implemented to create capacity to answer 988 calls in Washington, expanding access to behavioral health, crisis services.
- Using expert level analysis and planning skills to ensure changes are adopted by impacted groups.
- Using expert level analysis and planning skills to agency support agency commitment and preparation to sustain these changes.
- Building agency change capacity, through training and technical assistance to agency leadership and staff.
The Change Practitioner’s (MA5) responsibilities include, but are not limited to:
Serve as the Organization Change Manager for systems and business changes across the multidimensional and complex 988 call center project.- Develop and implement a change management approach to sustain positive outcomes for the 988 Call Center project and other agency projects and initiatives, using Prosci methodology.
- Support DOH Leadership toward the realization of the value of projects and initiatives by ensuring changes are adopted and the agency is committed and prepared to sustain these changes.
- Conducts assessments define successful adoption of change and the impact of the change on effected individuals and groups.
- Manages tracking calendar and ongoing ADKAR and PCT assessments to track performance on adoption of the change.
- Manages recognition for project success and transfers project ownership, knowledge, and assets to operational business owner.
- Leads engagement with the project sponsor and key stakeholders to determine and implement needed adjustments throughout project implementation.
- Develops sustainment actions, roles, and timelines to ensure that changes stick.
The Executive Office of Innovation and Technology (OIT) is a division within the Department of Health (DOH) that works to harness the potential of Technology, Innovation, Data, and Informatics.
Reporting to the Chief of Innovation and Technology, the Director of the Center of Innovative Solutions and Program Excellence (CISPE) is accountable for the direction and operations of CISPE and the oversight and strategic direction of resources that deliver essential IT and strategic operational services in support of the agency mission.
The department’s Office of Organizational Agility (OOA) is responsible for providing organizational change management and continuous improvement/Lean strategies and services across DOH to achieve the agency’s strategic priorities.
This portfolio of work regularly includes precedent-setting, agency-wide projects, including organizational transformations and innovation, service delivery improvement, and implementation of new legislative-and federally mandated programs, processes, and systems.
Work that matters
Public health promotes and protects the health of the people of the state of Washington in the communities where they live, learn, work and play. We realize that our efforts to achieve more equitable health outcomes for the communities we serve begin with our ability to operationalize and institutionalize equity throughout our internal policies, systems, and practices.
About us
The Department of Health (DOH) works with others to protect and improve the health of all people in Washington state. We are committed to our cornerstone values of
Equity, Innovation, and Engagement (EIE)
to reenergize our commitment to health for all — creating policies and conditions so everyone can live their healthiest lives. We cannot embark on this journey alone. We must collaborate with communities, community-based organizations, local public health entities, governmental partners, health care providers and systems, the private sector, Tribal Nations, and many, many more. Infusing our agency’s values into how we transform our services, go about our activities, and strengthen our core work, is critical to the bright and robust future ahead. Learn more about our Transformational Plan.
Why DOH? We offer
- One of the most competitive benefits package in the nation that is designed to meet the needs of you and your family. Beyond the traditional benefits such as Health, Life Insurance, Retirement, and related benefits, we offer Flex Spending Accounts, Dependent Care Assistance, Deferred Compensation, and so much more.
- A commitment to work/life balance by offering flexible schedules and telework options for many positions.
- A commitment to equity, diversity, and inclusion that fosters an inclusive environment.
- Employees earn between 14 and 25 days of paid vacation per year, depending on the length of employment.
- A wellness program that offers education, access to healthy food, and fitness classes.
- Employee resource groups that provide forums for employees to gather and share ideas about matters that affect their personal and professional lives and support career development.
- DOH is a qualifying employer for the Public Service Forgiveness Program (PSLF). Learn more about this program.
- Lump-sum relocation reimbursement may be negotiated during the offer, and there are limits to these funds, and not every position is eligible.
Our Ideal Candidate
Has a driving passion for the work, brings humility to their job and interactions, and understand how their actions affect others. They see the needs and objectives of others and take them into account while achieving their objectives, and they adapt their approach and expectations accordingly. They demonstrate resilience and outward behaviors even when confronted with others who are not open or collaborative.
Required Qualifications
(Years of experience can substitute for education on a one for one basis.)
Bachelor's degree or higher in public health, public administration, health services, business administration, leadership, organizational development, or a closely allied field.
Prosci Change Management Practitioner formal training or certification.
AND
Two (2) or more years (full-time equivalency) of experience in the following:- Leading projects and facilitating workgroups.
- Coordinating various quality improvement disciplines (continuous improvement, Lean, Organization Change Management, Voice of the Customer).
- Facilitating virtual meetings using virtual tools such as teams, whiteboard, breakout rooms
Desired Qualifications
Two (2) or more years’ experience organizing, managing, or consulting in a complex program.- Two (2) or more years’ of demonstrated experience using strong communication skills, both written and oral.
- Two (2) or more years’ of experience building strong and cooperative relationships with partners and team-mates.
Application Process
Intrigued? Click “Apply” to submit your detailed application profile along with the following:
A cover letter (without personal pictures) describing how you meet the qualifications and why you are interested in this position.- A current resume (without personal pictures).
- Three (3) or more professional references, to be listed in your profile under the references section, which includes at least one supervisor, peer, and (if you have supervised staff) someone you have supervised or led.
Attachments: Do not attach any documents that include photos, letters of recommendation, or private information (social security number, year of birth, transcripts, etc.).
Veteran Preference: Applicants wishing to claim Veterans Preference should attach a copy of their DD-214 (Member 4 copy), NGB 22, or signed verification of service letter from the United States Department of Veterans Affairs to their application. Please remove or cover any personally identifiable data such as social security numbers and birth year.
If you have questions, need alternative formats, or need assistance, please contact April Gilreath at (360) 867-3987 or at april.gilreath@doh.wa.gov, or TDD Relay at 1-800-833-6384 or 7-1-1. Technical support is provided by NEOGOV, 855-524-5627 (can’t log in, password or email issues, error messages).
Conditions of Employment/Working Conditions
All employees working for the Department of Health must be fully vaccinated against COVID-19 before their hire date. The Office of Human Resources will verify proof of vaccination after an employment offer has been extended.
Please contact Human Resources at HR@doh.wa.gov if you need medical or religious accommodation information.
With or without accommodation, I am willing and able to:
40-hour work week but must be willing to occasionally adjust work-schedule to meet business needs, which may include evenings and weekends. A flexible work schedule will be considered upon request and supervisor’s approval.
- Limited travel, though some may be required within and outside of Washington State.
- Must be willing and able to participate in emergency response activities as needed.
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Supplemental Information
This recruitment may be used to fill positions of the same job classification across the agency. Once all the position(s) from the recruitment are filled, the candidate pool may be used to fill additional open positions for the next sixty (60) days.
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