Deployed Services provides an integrated approach for service support to Government programs and other clients. We cultivate a culture of inclusion for all employees that respects their individual strengths, ideas, and skills. At Deployed Services we operate from a place of integrity and hold ourselves accountable.

Summary:

Under general supervision, performs a variety of casework/case management functions related to the welfare of children who are subject to child abuse and/or neglect or in need of child welfare services.

Essential Functions:

• Manage and direct professional casework staff engaged in the intake and investigation of child welfare cases, the determination of appropriate action and the development, implementation, and follow-up of service plans for clients
• Implement and monitor quality assurance procedures and protocols to ensure all cases are initiated, reviewed, and monitored, service plans are developed and implemented, and case follow-up is performed in accordance with department guidelines and objectives
• Oversee the investigation of highly sensitive and specialized cases and provide guidance and direction to staff to ensure cases are handled appropriately
• Manage the maintenance of a case management system to monitor the status of cases and hearings to ensure that services follow federal, state, and departmental mandates
• Develop and implement procedures for the effective and thorough investigation of alleged violations, identifying unbiased methodology and performance expectations, and coordinates investigative activities to secure, preserve and record evidence which may include the use of cameras, radios, or other investigative equipment
• Manage the work of assigned units and ensure staff receives appropriate and adequate training, ensures employee evaluations are conducted on a regular basis and makes recommendations on hiring, firing, promotions, demotions, disciplinary actions
• Analyze and interpret program data, prepare reports, and supervise the maintenance of statistics on reported cases, etc., to assess the status and effectiveness of assigned units, ensure work is performed in accordance with departmental and regulatory requirements, and to develop and implement procedures to maintain and improve efficiency and effectiveness of staff and service
• Establish and maintain working relationships with professional, community, volunteer, and social service organizations to obtain and coordinate their assistance in the provision of services and resolution of cases
• Coordinate and monitor the activities of assigned units with those of other agencies involved in the investigation, determination, and treatment of clients, including Family Court, Public Safety, District Attorney
• Act as a liaison with other sections in the District Office and other divisions in the Department to ensure a unified approach to case management
• Represent the assigned office and the Department in contact with the public, clients, community groups, other agencies, and public officials to explain and sustain support for policies and practices in the assigned area, and of the Department in general

Knowledge and Skills:

• Ability to read, write, speak, understand, and communicate in English sufficiently to perform the essential duties of the position
• Intermediate level or above in MS Office applications
• Stay abreast of changes in Social Service laws, regulations, and policies; maintain expertise in the areas of assignment
• Ability to develop and maintain cooperative community relationships with a variety of groups, organizations, and agencies
• Knowledge of applicable Federal, State and Local laws, as well as Social Service laws, rules, codes, and regulations, as they relate to Social Services and child welfare administration
• Ability to exercise sound professional judgment in evaluating situations and making decisions
• Ability to analyze, plan and direct the delivery of services programs
• Ability to provide staff with effective leadership, team building and guidance in a manner conducive to full performance and high morale, including planning and organizing work procedures and the use of performance management tools

Education and Experience:

• A Bachelor’s degree plus five years’ experience in child welfare social casework in a public social service agency and/or a public social services contract agency
• Two years of relevant supervisory experience
• Note: A Master's Degree in Social Work may be substituted for two years of the above stated general child welfare social casework experience. A Master’s Degree in a Management or Administration field or in one of the Social Sciences may be substituted for the above experience at the rate of 30 credit hours per year for up to two years. There is no substitution for the two years of specialized experience.
• Thorough knowledge of child welfare program issues, service delivery practices and techniques
• Thorough knowledge of child welfare social casework theory and practices
• Must be able to travel within the Continental United States (CONUS).
• Must pass a drug test, motor vehicle record check, a background check, and provide proof of being fully vaccinated for Covid-19 after accepting a conditional offer of employment.

AAP/EEO Statement

Deployed Services, LLC is an Equal Opportunity and Affirmative Action Employer and prohibits discrimination and harassment of any type on the basis of actual or perceived race, color, national origin, ancestry, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, religious creed, disability (mental and physical) including HIV and AIDS, medical condition (cancer and genetic characteristics ), genetic information, age, marital status, civil union status, sexual orientation, military and veteran status, denial of family and medical care leave, arrest record and/or any other characteristic(s) protected by federal, state or local law.

This policy applies to all terms of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, training, compensation, benefits, employee activities, and general treatment during employment.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.