Job description

Chubb is the world’s largest publicly traded property and casualty insurer. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

Scope

This position will lead, direct and manage the claims process for a team of Commercial Property adjusters, specifically handling Excess & Surplus Commercial Property claims. The position will also be responsible for developing staff and executing strategies to achieve goals and objectives. The ideal candidate will be responsible for the efficient/consistent delivery of service to our customers and business partners that meets or exceeds Chubb's standards. Key responsibilities include:

Responsibilities

The desired candidate is service-oriented and results-driven and must also possess excellent administrative, leadership and organizational skills. Candidate must be able to make timely and appropriate decisions. Experience in performance management, training, staff development, and succession planning is a strong plus. This position will:

Directly supervise and oversee a Property Claim team including completion of performance reviews and recommendations of annual compensation.
Monitor daily workflow of claims within the unit to ensure service and compliance level adherence.
Ensure appropriate and proactive handling activities in all phases of the claim, including coverage, investigation, case management, reserving, evaluation, negotiation, and file documentation.
Ensure thorough coverage evaluations, and detailed analysis that are well documented. Escalate and appropriately communicate coverage issues to leadership as appropriate.
Demonstrate, implement and coach adjuster teams on effective resolution and claim strategies to ensure favorable disposition of each claim.
Provide outstanding customer service and work with the insured, broker and TPA (when applicable) in the adjustment of claims
Coach adjuster teams to proactively adjust losses and utilize aggressive diary management system to achieve favorable inventory results and prompt resolution.
Maintain current oversight diaries on files as necessary to monitor development provide direction and identify trends that require positive reinforcement or attention for improvement.
Confer with Chubb leadership team on individual exposures, developing trends, and trends within the industry and legal environment.
Assist in a technical capacity with claims that are high value and/or complex.
Work collaboratively with teams to drive consistent level of customer service.
Establish and maintain strong customer relations
Participate in regular and meaningful discussions with internal and external business partners

Qualifications
Bachelor’s degree or equivalent education.
Designations from CPCU, SCLA, AIC, etc. are preferred.
Demonstrated management and leadership capabilities.
Minimum of 5-7 years of Commercial Property handling experience and 3-5 years of Property Claim Management experience --handling of Quota-share and/or Manuscript policies is highly desired.
Extensive coverage/contract knowledge.
Strong analytical and investigative skills.
Strong abilities in coverage application, litigation, and contractual relationships.
Superior verbal and written communication skills, including presentation skills.

Chubb offers a competitive compensation package and comprehensive benefits package including life, health and dental, vision, a generous retirement savings plan, disability coverage, stock purchase plan, flexible spending accounts, tuition reimbursement, and business casual dress. At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religion, age, sex, sexual orientation, transgender, national origin, disability, genetic information, veteran or marital status, or any other characteristic protected by law.
EEO Statement
At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion,and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin,ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law.Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliationagainst any individual who reports discrimination or harassment.

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