Job description

WILL COUNTY, ILLINOIS JOB DESCRIPTION

CLASS TITLE: RECEPTIONIST – PART TIME PM’s CLASS: UNION

REPORTS TO: ADMINISTRATOR

JOB SUMMARY:

Operates and answers phone calls on the facility switchboard system. Greets and directs visitors, residents, staff, vendors, volunteers and assure resident safety.

ESSENTIAL JOB FUNCTIONS:

• Operates and answers phone calls on the facility switchboard system
• Monitors visitor entrance and exit from the facility including signing the visitor log book
• Greets guests and answers questions with appropriate referral to staff member and/or resident
• Performs routine clerical functions such as filing, copying, sorting etc.
• Collects, sorts, and distributes mail for both staff and residents
• Operate overhead paging system only when necessary
• Receive inquires and release information in accordance with established policies/procedure
• Give directions and information to visitors, guests, residents, sales representatives, etc.
• Monitor meal tickets for visitors and staff per policy/procedure
• Perform other related duties as assigned or required

MATERIAL AND EQUIPMENT USED:

• Handles equipment and supplies in a safe manner.
• Reports any unsafe conditions to the appropriate supervisory staff
• Reports any injuries incurred by residents to the unit nurse immediately.
• Follows established policies and procedures, including appropriate dress, etc.
• Responds to fire, accident and disasters as instructed.
• Utilize telephone, copier, computer, safety equipment, and other office equipment as needed.

EDUCATION AND PREVIOUS RELATED EXPERIENCE:

A minimum of a high school degree or equivalency is required.

KNOWLEDGE, SKILLS AND ABILITIES:

• Must be able to read, write, speak and understand the English language.
• Must possess the ability to make independent decisions when circumstances warrant such action.
• Must possess the ability to deal tactfully with personnel, residents, family members, visitors, government agencies/personnel and the general public.
• Must be able to work harmoniously with other facility staff.
• Must possess patience, tact, cheerful disposition and enthusiasm.
• Must possess cash handling ability
• Must be proficient in Microsoft Office (i.e. Excel, Word, etc.)

Ability to:

• (With or without the aid of mechanical devices)
• Must be able to speak and write the English language in an understandable manner.
• Must be able to move intermittently throughout the day.
• Must be able to cope with the mental and emotional stress of the position.
• Must possess sight/hearing senses or use prosthetics that will enable these senses to function adequately so the requirements of the positions can be met.
• Must function independently and have flexibility, personal integrity and the ability to work effectively with residents, personnel, volunteers and support services.
• Must be in good general health and demonstrate emotional stability.
• Must be able to relate and work with ill, disabled, elderly, emotionally upset and hostile people within the facility.
• Must be able to lift, push, pull a minimum of 50 pounds.
• Must be able to assist in the evacuation of residents.

Job Type: Part-time

Pay: $15.15 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Overtime

Ability to commute/relocate:

• Joliet, IL 60433: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Required)

Work Location: In person

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